Elevate client success as the Senior Director of Client Success at Guardteck in Burnaby, BC. Spearhead service delivery and operational excellence across multiple security sites.This dynamic role involves leading client-facing operations in a security environment, where you'll influence strategic initiatives and drive client retention. Your ability to mentor teams and manage escalations will ensure consistent service quality, making you integral to the success of client relationships.Key Responsibilities:Lead account managers to deliver superior service experiencesMaintain strong client relationships through site visits and communicationDevelop strategies to enhance client satisfaction and retentionMonitor performance against budget and KPIsEngage in bids and proposals to secure recent businessRequirements:Minimum of 5 years in client success or operations leadershipBackground in security or multi-site contract servicesStrong analytical skills for performance and budget oversightEffective communicator with strong leadership qualitiesCPP certification or equivalent is preferredEmbark on a mission to ensure client success and operational efficiency with Guardteck.

📌 Senior Client Success Leader - Security (Burnaby)
🏢 Guardteck Security
📍 Burnaby