Location - North York, ON M3C 3N6 (Onsite)Job Type - Full-TimeSalary - $95K to $105K Per AnnumRole OverviewThis is a strategic leadership role sitting at the intersection of Change Management, Workforce Planning, Workforce Analytics, Workforce Engineering, Project Management, Business Operations, and Stakeholder Management. The role is responsible for leading organizational change, optimizing workforce strategies, influencing labor decisions, and helping business leaders make data-driven decisions that improve operational performance.The individual must lead in the truest sense of leadership: creating direction, supervising and developing team members, driving execution across multiple initiatives, and galvanizing stakeholders from executive leadership to frontline operations. This is not a project management role — it requires strategic influence and measurable organizational impact.Day-to-Day ResponsibilitiesChange ManagementLead organizational change initiatives and assess readiness across the businessUnderstand upcoming business changes and develop communication and adoption strategiesEnsure field leaders and associates are prepared for change, demonstrating empathy throughoutDrive adoption from senior leadership down through frontline teamsWorkforce PlanningSupport labor planning strategies and drive workforce optimization initiativesAnalyze staffing requirements and workforce trends across storesHelp determine how labor should be allocated and partner with HR and business leaders on workforce decisionsWorkforce AnalyticsServe as the analytical backbone of workforce decision-makingAnalyze workforce and labor data to identify trends and opportunitiesTranslate analytics into actionable business insights and use data to influence decision-makingApply knowledge of activity-based labor models, labor standards, and workforce forecastingUnderstand store-level activities (truck unload, replenishment, merchandising, customer service, selling) and how labor models are built around themSupport productivity measurement and workforce forecasting initiativesProject ManagementTrack timelines, manage multiple workstreams, and monitor progress against milestonesIdentify risks and dependencies, ensure accountability, and drive execution and deliveryStakeholder Management & CommunicationPartner with HR, Store Operations, Merchandising, and Field Leadership (RVPs, District Managers, Store Managers)Present workforce insights and recommendations to senior leadershipTake complex workforce analytics and translate them into business language — convert numbers into storiesSimplify technical concepts from workforce engineers and data teams for general audiences and executive stakeholdersMust-Have QualificationsProven experience in change management — leading organizational change, assessing readiness, and driving adoptionStrong background in workforce planning, labor strategy,



or workforce analyticsExceptional communication and storytelling skills — ability to translate data and technical concepts into executive-ready narrativesDemonstrated ability to influence without direct authority and drive alignment across cross-functional stakeholdersProject management experience with the ability to manage multiple workstreams and hold teams accountableBachelor's degree in HR, Business Administration, or a related fieldNice-to-Have / Outstanding QualitiesExperience with workforce engineering concepts (activity-based labor models, labor standards, productivity measurement)PMP certificationExperience with G-CP or similar data environmentsBackground in retail operationsWe may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated perks or payments.

📌 Change Management Consultant (Toronto)
🏢 Collabera
📍 Toronto