Job DetailsJob Location: Clinic Support Office (CSO) - Edmonton, ABJob Type: Full-TimeExperience Level: Entry LevelSchedule: DaysCOMPANY INFORMATIONLooking to make a difference? Looking to join an incredible team?Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a easy sentence but it says a lot. It reminds each one of us that what we do matters.JOB PURPOSEReporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization's strategic objectives as it relates to Centralized Programs.PRINCIPAL RESPONSIBILITIESProcessing and sending referrals to internal and external specialists, diagnostic testing sites,



and HospitalsAttaching appropriate clinical information to referrals prior to sendingNotifying patients of their appointments and any special instructions via telephone, mail or emailTracking of outstanding referrals and follow-up on pending referrals within recommended timeframesThird party requests for patients and physiciansHandling questions/concerns in a friendly and effective manner in accordance with our customer service standardsProcessing panel management requests and notifying patients of their appointmentsFriendly and effective communication with all clinic staff, physicians, and patientsInbound and outbound call monitoring and responseRecord and document managementMeet daily targets provided by the Centralized Programs ManagerAwareness of the organization's Core Purpose and Core Values and performing to these Core Values dailyPerform other duties as assignedKNOWLEDGE, SKILLS AND EXPERIENCE1-2 years in a Medical Office Assistant positionExperience with EMR software is preferredExceptional customer service skillsProven ability to handle confidential information in compliance with regulated guidelinesExcellent communication skills in English; other languages are an assetExperience with Microsoft Office SuiteDEPARTMENT EEO AND SUPPORTWe believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.Please note, AI may be used in the selection and recruitment process.

📌 Centralized Programs Agent (Edmonton)
🏢 Medicentres Canada
📍 Edmonton