Operations ManagerPosition SummaryThe Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health & safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.ResponsibilitiesOperations Leadership & ExecutionLead all operational activities including installation, service and maintenance, and project executionEnsure work is completed safely, efficiently, and in accordance with company standardsScheduling & Resource ManagementOversee scheduling of installation and service workAllocate labour, equipment, and resources to meet project timelines and customer expectationsMonitor workflow and adjust priorities as requiredProject & Service DeliveryEnsure smooth execution of projects from handoff through completionWork closely with Sales and Estimating to ensure clarity of scope and requirementsMonitor project progress, quality, and timelinesResolve operational issues and escalates where requiredTeam Leadership & DevelopmentLead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians,



and Warehouse CoordinatorProvide coaching, direction, and performance managementSupport training and development of technical staffPurchasing & Inventory CoordinationOversee purchasing of materials, equipment, and suppliesEnsure materials are available to support scheduled workWork with suppliers to manage lead times and costsHealth, Safety & ComplianceLead and enforce health and safety practices across all operationsEnsure compliance with applicable regulations and company policiesPromote a solid safety culture across the teamQuality & Customer ExperienceEnsure high standards of workmanship and quality controlAddress and resolve service issues and customer concernsSupport a positive customer experience through effective executionCross-Functional CoordinationWork closely with the Branch Manager and Sales team to align sales commitments with operational capacityProvide input on scheduling, feasibility, and execution planningQualifications & Experience5–10 years of experience in construction, service, or installation-based operationsExperience managing teams in a field or shop environmentStrong understanding of scheduling, project coordination, and service deliveryExperience in overhead doors, construction, or related trades is an assetKnowledge of health and safety practices and requirementsKey CompetenciesOperational leadership and executionPlanning and organizationTeam leadership and developmentProblem‐solving and decision‐makingQuality and customer focusSafety leadershipWorking ConditionsBased in Victoria, BCCombination of office, shop, and field‐based workRegular interaction with crews, customers, and suppliers

📌 Operations Manager (Victoria)
🏢 Dakwakada
📍 Victoria