About Us At Onterris, we build careers grounded in purpose, responsibility and real-world impact. About Us At Onterris, we build careers grounded in purpose, responsibility and real-world impact. “For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive. When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact. Together, we will advance our way of life and protect the integrity of our environment every step of the way. A Day in the Life As a key member of the Enterprise Technology team, the IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come into the ticketing portal. You’ll need at least 1 year of relevant experience of delivering technical support to customers, resolving technical issues, and escalating issues as appropriate and welcome the opportunity to make an impact from day one. The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location. Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and resolve issues as appropriate. Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users. Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware, and licensing. Diagnoses and resolves technical issues in-person, via phone,



and through email correspondence while maintaining detailed records and documentation. Responds to all assigned tickets via the Company’s internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff. Installs, deploys, and repairs desktops, laptops, and mobile devices to users. Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives. Performs preventative maintenance on workstations, printers, and equipment to ensure efficiency. Learns and trains others on company applications and software to address and triage software‑related user issues as they arise. Develops and maintains internal training guides for users on the installation, modification or repair of equipment (e.G. laptops, PCs, desk phones, cell phones). Resolves technical problems with Local Area Networks (LAN) and remote networks. Maintains environment by adhering to company policies, Service Level Agreements (SLA), industry best practices, and regulatory policies as required. Observe problem trends, document and bring to attention of senior staff for planned remediation. Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs. Participates in Company’s continuous improvement programs and provide support to team efforts. Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops. Performs other duties as assigned. Your Expertise And Skills These requirements reflect the knowledge, skills and abilities that help you do your best work here. High school diploma/GED 1-2 years of relevant work experience in Information Technology role(s) Solid customer service and communication skills (verbal and written) Familiarity with core IT concepts such as: Password resets and

📌 It Analyst (Guelph)
🏢 Onterris
📍 Guelph