Company DescriptionExperience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to recent heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it's a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!Job DescriptionWe invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Royal Service Manager. You will inspire your team to be brand ambassadors, while your organization and communication will ensure that all guest interactions reflect our guests' preferences and anticipate their needs.Consistently offer professional, friendly and engaging serviceLead and manage all aspects of the Front Office and Royal Service operations, ensuring all service standards are consistently achieved.Oversee switchboard operations within Royal ServiceChampioning Royal Service communication tools such as switchboard, KIPSU and Telus concernsMentor colleagues through ongoing training, performance evaluation and corrective measures as requiredOversee colleague planning, recruitment, selection and development through goal development and coachingMaintain close liaison with all departments within the hotel to ensure effective and timely communicationsEnsure delivery of exceptional service through focus on training, problem resolution, employee satisfaction and analysis of customer feedback and trendsFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualificationsAdvance knowledge of Property Manager, MS Office and Watson an assetDemonstrated strong supervisory and leadership skills.



Previous Management experience an assetUniversity/College degree in a related discipline preferredDiscretion and integrity requiredExcellent written and verbal communication skills, strong delegation and results orientatedHighly organized, decisive, adaptable to change and able to handle multiple priorities under pressureProfessional presentation, demeanor and telephone manner with a passion to exceed guest expectationsVisa RequirementsMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Job Perks & BenefitsJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,Subsidized staff accommodation assistance providedOne complimentary meal per shift in our staff cafeteriaEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf CourseAutomatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with Accor

📌 Royal Service Manager (Jasper)
🏢 Fairmont Hotels and Resorts
📍 Jasper