About HR4

HR4 is the all-in-one HR software platform built for dealers. Based in Toronto and serving over 1,000 clients across North America, we power every step of the employee journey, helping automotive dealers transform to build high-performing teams. Our focus on the automotive and adjacent sectors has allowed the product to evolve with the business and our integrated workflows to stay relevant and easy to use.

For over ten years we have helped clients run HR with the consistency, structure, and discipline of a Tier 5 organization, through a clear, repeatable system of work we call the HR4Way. Every client is set up and supported by an Implementation team that believes in the heart of its people and in growing their talent.

About the Role

We're looking for an Implementation Coordinator to support our Implementation Specialists across their client projects. This role is ideal for someone detail-oriented, organized, and comfortable working directly with clients and internal teams to keep implementation projects on time and running smoothly.

What You'll Do

- Sit in on client meetings alongside the Implementation Specialist and get familiar with clients and their goals
- Take detailed notes during calls and maintain accurate records of project discussions and decisions
- Support Implementation Specialists with backend work related to updating, maintaining, and customizing the software to fit each client's needs
- Help document the implementation process for internal and client-facing records
- Draft recap emails and follow-ups to clients for clarification, next steps, or outstanding items
- Assist with special projects related to maintaining and upkeeping the software
- Help manage day-to-day project tasks to keep implementations on track and organized
- Work directly in Intercom alongside the team, responding to real client questions as they come in. This is where you'll see, firsthand, how clients actually use HR4 once they're live, what trips them up,



and what a positive answer sounds like

How We Work

- Adopt HR4's daily morning and closing routines, which keep the work organized so nothing is missed
- Maintain Jira as your daily task board so work is visible, tracked, and complete
- Plan the week in advance, with setup support, audits, and reporting built into your schedule

Growth & Development This is a growth role with a clear path. As you master HR4 and the HR4Way, the work expands.

- Learn HR4's micro-learning training methodology and grow from supporting sessions to delivering them, building presentation and facilitation skills
- Learn Claude in action within HR4, including how we hold client personas and apply Claude to improve how we work
- Intercom is where your understanding of HR4 gets built, not just where you apply it. By actively fielding client conversations early on, you'll develop a working knowledge of how different clients use the software day-to-day: their habits, their sticking points, and the language they use to describe problems. That knowledge is what eventually lets you support Implementation Specialists with real context instead of guesswork.
- Grow into a contributor who adds real value and advances through the Tier 5 track alongside the team

Your Tools

- Jira: the operational foundation where we manage our clients and the process
- HR4: the all-in-one system you will come to know inside and out
- Claude: where we hold our client personas and apply AI to improve how we work
- Microsoft 365: Word, Excel, PowerPoint, Outlook, and Teams
- Canva: branded decks, workflows,



and visual assets
- Intercom: your training ground for learning client personas, common use cases, and how clients use HR4 post-launch

What We're Looking For

- Strong written communication skills, especially for client-facing emails and documentation
- Comfortable taking notes and staying organized across multiple concurrent projects
- Technical aptitude or willingness to learn software configuration/customization
- A team player who can support Implementation Specialists without needing constant oversight
- Detail-oriented with strong follow-through

The HR4Way These principles define how we work, and you are expected to model them every day.

- Discipline. Consistency, follow-through, and care are how trust is earned on this team.
- Customer orientation. Everything we do serves the client. We keep their experience and success at the centre of every setup and every decision.
- The white glove approach. Our setup process is structured and deliberate, a white glove approach that sets an HR4 setup apart.
- An eye for detail. You check organization and flow, catch what others miss, and take pride in work that is clean and complete.
- Close the loop. Every checklist item, audit, and task is followed through to completion. Nothing is left open.
- Knowledgeable. We invest in understanding before action; deep knowledge of HR4 and the Tier 5 model is what makes our work excellent.

HR4 Ltd. is a small company that moves fast and strives for excellence. Being part of our team means you will have a whole lot of responsibility and impact. Working hours may not always fall into the regular nine-to-five pattern, so a willingness to be flexible and go above and beyond to meet client expectations will be required. HR4 Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Implementation Coordinator (London)
🏢 HR4
📍 London