Employment Status: Part-Time Casual (Temporary)

✓ Pension

✓ Weekdays

Inclusion Support Worker – Senior Day Program

Competition Number: 27457

Primary Work Location: Waterloo Memorial Recreation Complex – Community Pavilion

Posting Status: Internal & External Job Posting

Hourly Range: $24.60

Number of Positions: 1 (Current Vacancy)

Employment Group: Non-Union

Job Status: Casual Part Time Temporary (up to 12 months)

Posting Release Date: September 24, 2026

Hours of Work: Up to 24 hours per week

Posting Closing Date: October 9, 2026

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

- Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness
- Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
- A commitment to environmental sustainability as demonstrated in many plans and policies - For example we’re working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
- Certification as a Living Wage Champion.
- Defined Benefit Pension Plan (OMERS) eligibility for all employees.
- Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
- Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
- Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
- Enjoyable employee-wide events, activities, site visits, BBQs to connect with coworkers.
- Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

…And so much more!

What you will do:

The City of Waterloo is committed to offering programs to persons of all ages and abilities.

The Inclusion Support

Worker – Senior Day Program is responsible for working with older adults with physical disabilities, cognitive impairments and/or other age-related chronic illnesses, to encourage their full participation in various activities throughout the day program. This position will focus on providing support to individuals and supporting program staff to create accessible and inclusive programming for all participants.





Reporting to the Supervisor, Senior Day Program in the Community Programming and Outreach Services Division, your primary responsibilities will include, but are not limited to, the following:

- Assist with the effective delivery of the Senior Day Program for individuals who require inclusion support by providing one-to-one support, program adaptations, strategies, and other means of assistance to participate in programming.
- Provide recommendations to program staff and volunteers related to inclusive practices and strategies to allow for successful participation for all participants.
- Ensure adherence to medication procedures including cueing and documentation.
- Support program participants with personal care, hygiene and feeding support as required while upholding the dignity and autonomy of participants.
- Support the mobility and transfers of participants as required, utilizing appropriate techniques and procedures.
- Attend ongoing training and educational opportunities as required.
- Collaborate with staff and volunteers to deliver inclusive programs.
- Ensure the safety and emotional, physical, social and mental well-being of participants.
- Appropriately communicate and document concerns while upholding confidentiality.
- Communicate participant successes, behavioural changes and concerns to family/care providers.
- Report safety and well-being concerns regarding participant and/or employee health to the Senior Day Program Supervisor.
- Respond to and assist staff with crisis support and/or behavioural interventions during the delivery of the Senior Day Program.
- Willingness to wear provided Personal Protective Equipment (i.e. disposable gloves, masks).
- Ensure accurate and timely completion of administrative tasks such as maintaining records, time entry, transition plans and care logs.
- Perform first aid, CPR and emergency safety protocols as required.
- Demonstrate a strong customer service orientation, responding promptly to participant and family inquiries, when possible, refers further issues and concerns to appropriate supervisory staff.
- Ensure programs and program spaces are accessible and barrier free for participants.
- Adhere to health and safety guidelines (i.e. Occupational Health and Safety, Accessibility Legislation, Public Health Regulations and City of Waterloo Policies and Procedures).
- Work collaboratively with the program team to ensure seamless delivery of service.
- Ensure work is performed in a safe manner according to health and safety guidelines and procedures.
- Other duties as assigned.

What you will bring:

- A secondary school diploma and pursuing a post-secondary diploma/degree, with a minimum of one (1) year of experience working with older adults with physical disabilities, cognitive impairments and/or other age-related chronic illnesses. Equivalent combinations of education and experience may be considered.
- Explicit and effective professional communication (written and oral),



organizational and interpersonal skills.
- Experience providing program adaptations and behavioural strategies.
- Capable of performing the physical demands of the position, including standing for long periods of time, walking, bending, and kneeling on a regular basis.
- Demonstrated enthusiasm for providing a compassionate participant-centered approach.
- A patient and resilient approach to take each day as a new opportunity.
- A positive and adaptable mindset is required.
- Strong time management and organization skills with the ability to effectively manage competing demands and conflicting priorities and issues.
- Possess critical thinking skills, sound decision making and a collaborative approach.
- Demonstrated ability to confidently and effectively respond to emergency situations.
- Strong commitment to delivering quality customer service.
- A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
- Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

- A valid Vulnerable Sector Check satisfactory to the City.
- Current Standard First Aid, CPR-C and AED certifications required. If you do not have current certifications, successful completion would be required within three (3) months of hire.
- Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging): The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization.

Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [email protected], quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.

📌 Inclusion Support Worker - Senior Day Program (Waterloo)
🏢 City of Waterloo
📍 Waterloo