Job SummaryThe Account Manager will provide support to the consultants and the client servicing team to ensure client focused account support and relationship management is provided to external clients and internal consultants. The Account Manager is responsible for the set-up of new groups, providing professional customer service and support to clients, benefit consultants, brokers and customer service representatives for an assigned block of business. The employee is expected to also focus on client retention and up-selling to the block of business assigned to the employee. client retention is a very important part of the employee's duties.Key ResponsibilitiesManage and retain an assigned business blockBe a strategic thinker and able to offer innovative solutionsNetwork and build relationshipsAbility to cultivate strong collaborative relationships with external and internal colleaguesAbility to cultivate a robust creditable relationship with clientsLiaise between the client and carrier to assist with handling of contentious claims and benefits related issuesWork closely with the implementation specialist, sales consultants/broker, underwriter, client service specialist regarding the set-up of new groupsSupport the transitioning of clients to new carriers (AOR – Direct to Carrier Groups)Conduct in person client service meetings with all new and existing groupsConduct Plan Member education sessions when requestedEnsure necessary tools, benchmarking and renewal reports are prepared and delivered to clientsEnsure plan documentation adheres to collective bargaining agreements, as neededDevelop communications required for plan sponsors and their employees where necessaryParticipate in industry conferences, seminars, etc. to promote services and keep abreast of industry trends and activitiesMaintain deep knowledge of administration, including in house and carrier best practices,



and liaise with implementation stakeholders as neededDefine service standards with clients and manage account lifecycle according to set service agreement/commitmentEnsure service standards are met and all deliverables are complete and client-focusedQualifications & RequirementsMinimum 3 - 5 year's experience in a client-facing roleAbility to act as a Brand Ambassador or key liaison for cross-functional services associated with People CorporationStrong understanding of the group benefits industry, including funding arrangementsCompletion or the ability to complete GBA and/or Life License Qualification ProgramExcellent organizational skills and the ability to multi-task and prioritize in a fast-paced environmentA positive attitude and strong team player who works well with internal and external stakeholdersA solutions and results-oriented individual who demonstrates excellent problem-solving skillsThe ability to meet deadlines and provide deliverables as identified promptlyProficiency and comfort working with multi-channel technologyA valid driver's license and vehicleTime management- prioritizing tasks and responsibilities to ensure optimal productivityStrong communication skills - must be able to articulate ideas, provide instructions and actively listen to team members and colleaguesWhat's in It for YouLearn by working alongside our expertsExtended health care and dental benefitsA retirement savings plan with company contributionsA suite of Health & Wellness offeringsMental Health programs and support for you and your familyAssistance for the completion of industry designationsCompetitive compensationCompany Culture & BenefitsAt People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness,



and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.We are committed to providing an inclusive, accessible setting, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul – once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us.If you require an accommodation or an alternative format of any posting please reach out to [email protected] base salary for this position is between $75,000 - $85,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.E. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.For more information on Accessibility at People Corporation, visit our link https://www.Peoplecorporation.Com/en-ca/accessibility-statement.

📌 Account Manager (Toronto)
🏢 841 Client Management Ontario
📍 Toronto