Overview

Languages

English or French

Education

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience 5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Help desk
- Private company, corporation or industry
- Private sector

Responsibilities

Tasks

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents

Experience and specialization

Computer and technology knowledge





- Information Technology Infrastructure Library (ITIL)
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- MS Active Directory
- MS Office
- MS Windows
- TCP/IP
- Wireless networks

Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

- Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths
- Participates in a government or community program or initiative that supports youth employment

Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people

📌 information technology (IT) support technician (Franklin)
🏢 Prince Logistic Services
📍 Franklin