Join Forma.Ai as an Enterprise Account Director, spearheading customer adoption and retention strategies. Utilize your expertise in account management within a cutting-edge sales technology workplace.In this pivotal role, you will manage enterprise accounts from the go-live phase, ensuring customers derive maximum value from Forma.Ai's platform. You'll collaborate closely with diverse teams including Sales, Finance, and HR, driving customer initiatives forward and ensuring satisfaction and adoption.



Your analytical skills will enable you to navigate complex stakeholder dynamics while promoting growth and long-term relationships.Key Responsibilities:Own quarterly business reviews to drive client successDevelop account success plans that align with client outcomesTrack and analyze platform usage to guide decision-makingAddress potential churn risks and implement recovery strategiesCollaborate for comprehensive expansion opportunitiesRequirements:5–8+ years in customer success or account managementDemonstrated results in B2B SaaS environmentsStrong analytical and strategic thinking skillsExperience engaging with executive stakeholdersFamiliarity with sales compensation management principlesDrive growth and account health as you take on the Enterprise Account Director role at Forma.Ai, leading customer success to new heights.

📌 Enterprise Account Director Role (Toronto)
🏢 Forma
📍 Toronto