About the CompanyBig Bang is a consulting firm that helps organizations optimize and streamline processes through planning digital strategy, deploying business solutions, and creating organizational alignment. Our purpose is to create tangible value for our customers by streamlining business systems, connecting information between systems, aligning strategy with technology, and providing support to develop organizational expertise. Our vision is for all people, in every organization, to have direct access to the information that enables them to do their best work anywhere and every day. With headquarters in Montreal, Canada, and offices in France, Mauritius, Toronto and the United States, we aim to serve enterprises of all sizes and industries worldwide.RoleThe senior consultant role at Big Bang is the expert combination of functional and technical expertise. As a Senior Consultant, you will have the opportunity to work in a multi-product environment that is industry focused and team-oriented. You will adapt existing ERP and CRM cloud solutions to customers' business processes by developing complex customizations in various programming languages (Java, JavaScript) or configuring already existing elements. You'll participate in database and systems integration between ERP, CRM, transactional websites, and various other third-party platforms. You will also lead client training sessions and collaborate with project managers and other stakeholders by phone, video conference or in person, as needed.ResponsibilitiesOperations (%)Actively participate in projects by acting as a lead consultantAnalyze business processes and determine the appropriate modifications to be applied to the business solutionComplete the development of specifications and formal time estimates and solutionsPerform configuration, development,



and deployment of software component modificationsCommunicate regularly with the project manager on the status of the overall work in progressManage and prioritize time required to complete tasksEnsure that through quality assurance activities are carried out by elaborating and performing test plansProvide mentorship and coach consultants and internsTake ownership and lead the project 's lifecycle: sales, demo, project development, and post-go-live, etc.Customer Service (%)Manage the client relationship by being a trusted advisor and leveraging your industry expertise to recommend and help customers optimize their processes and systemsBe proactive in the way you communicate both internally and externally; set expectations and confirm decisions by speaking to your customers directly at all timesPropose solutions according to customer's budget and time constraintsEffectively resolve issues by providing further investigation in the case of complex issuesAssist consultants with front-line support for customers as neededEnsure extraordinary customer service in line with our best practices and willing to go the extra mileRespond to customer calls and provide immediate assistance for urgent requestsTraining (%)Lead and develop customer training sessions (according to specifications and roles) throughout the project lifecycleProvide post-deployment training; explaining the use of applications that have been customized and training customers on how to use advanced featuresTransfer newly acquired functional and technical knowledge to colleagues; mentoring, shadowing, and documenting this knowledgeSales (%)Configure complex demonstration / test environments used to present our solutions to potential customersPrepare presentations for prospective clients on specific solutions or areas of expertiseDevelop specific functionalities based on the requirements of the prospective client and modify data in line with industry standardsParticipate in discussion forums according to respecting internal guidelines and industry trade showsContinuous Improvement (%)Participate in the elaboration of business apps, tools,



and extensions designed for resalePerform ongoing industry and market watch through readings, interviews and research analysisDocument and share relevant findingsQualificationsUniversity degree in software engineering, information technology, business technology management or a relevant disciplineExcellent mastery of English and French (bilingual)Mastery of Java (asset) and Javascript (essential).Mastery of business process concepts (essential)Experience and involvement in all phases of a project : analysis, design, development, implementation, training, and supportKnowledge of an ERP application (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce (asset)Mastery of cloud business solutions and business processesAbility and willingness to work on more complex and challenging tasks; dealing with more advanced client situationsAbility to manage and positively resolve conflicts with a solutions-oriented approachCore CompetenciesConfident, and professional speaking abilities (and experience)Excellent requirements gathering skills; creating a clear, concise and agreed set of customer requirements that allow you to consistently meet customer expectationsAbility to lead technical working sessions with end users by engaging at all levels and talking about impact, not processExcellent client management skills; you can resolve or prevent almost any issue by being explicit and encouraging an unhindered flow of information, which means getting the right information to the right person through the right channel in a timely mannerCapacity to think strategically and work tactically in a team focused environmentAbility to prepare professional documents : estimates, statement of work, request for proposal, training documents, and testing plansEnergetic self-starter and team playerRigour and follow-through work ethic; you're proactive and you get to the bottom of thingsIntellectual curiosityWe have a hybrid telecommuting policy that allows you to come into the office at least two days a week after your first month of on-site integration.

📌 Senior Consultant, Erp & Crm Cloud Solutions (Montreal)
🏢 Big Bang
📍 Montreal