Lead the way in guest satisfaction at Germain Hotels as an Assistant Guest Service Manager. Use your robust organizational skills to ensure every stay exceeds expectations.You will be at the forefront of ensuring smooth front of house operations while prioritizing guest comfort and satisfaction. This role demands proactive participation in team collaborations, complaint resolutions, and continuous service improvements. You'll also focus on optimizing room rental revenues and implementing emergency protocols when needed.Key Responsibilities:Supervise front desk and concierge service levelsParticipate in training for staff motivation and engagementRegularly assess and enhance guest satisfactionMaximize room rental revenues through strategic planningImplement safety and emergency procedures effectivelyRequirements:Diploma in Hotel Management or similar experience1 to 3 years of management experience requiredStrong guest empathy and swift problem-solving abilitiesTolerance for challenging guest interactions is essentialProficiency in Office Suite and knowledge of OPERA PMS is an assetDrive outstanding service and satisfaction in the hospitality domain with Germain Hotels.

📌 Assistant Manager Of Guest Services (Brossard)
🏢 Germain Hotels group
📍 Brossard