Department of Government Services - Government of Newfoundland and LabradorReporting to the Deputy Registrar, the Manager is responsible for the day-to-day leadership of Motor Registration's busiest office, overseeing a team including front-line and back-office clerical, greeters, and a front-line supervisor. Operating in a quick-paced, high-volume environment, the incumbent is accountable for delivering efficient, accurate, and customer-focused driver licensing and vehicle registration services through multiple service channels.The position requires strong people management skills, including staff onboarding, training, performance management, attendance and leave administration, coaching, and employee relations, while fostering a respectful and productive workplace. The incumbent addresses escalated customer concerns, supports key stakeholders, and ensures high standards of client service are maintained.In addition, the Processing Manager oversees financial and operational controls, including cash reconciliation, deposit preparation, batch balancing, auditing activities, inventory accountability, and compliance with policies, procedures,



and information management requirements to ensure the integrity and effectiveness of service delivery.Screening CriteriaCompletion of a diploma in Office Administration or Business Administration (equivalencies will be considered)Experience leading customer service operations and workflow management.Experience reconciling monetary transactions.Experience managing staff, including performance management and employee relations.Experience leading process improvement initiatives using Lean, Six Sigma, or other continuous improvement methodologies. (asset)Assessment CriteriaAbility to effectively manage changing demands in a fast-paced, high-volume environmentAbility to reconcile monetary transactionsAbility to coach and develop employeesAbility to manage employee performance and employee relations mattersAbility to think criticallyAbility to maintain confidentialityAbility to ensure accuracy and quality, compliance, and accountabilityResilience to stressRelationship buildingProfessionalismConditions of EmploymentConditions of OfferRecent and satisfactory Certificate of Conduct from local policeConditions of AcceptanceWilling to accept flexible start/end times for workdayInformation for ApplicantsFor more information about this opportunity please contact, Sarah Burgess, Deputy Registrar at [email protected] or (709) 729 - 2520.

📌 Administrative Officer I (Manager Of Processing) (Mount Pearl)
🏢 Government of Newfoundland and Labrador
📍 Mount Pearl