About the Job The IT Operations Manager implements and administers global technology activities: manages, upgrades and directs the installation, operation and maintenance of information technology hardware and software. As IT Operations Manager, You Will… - Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering - Administer and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software - Maintain staff by recruiting, selecting, orienting, and training employees - Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations - Maintain a safe and secure work setting - Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments - Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptops - Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary - Monitor, report and document system and performance issues - Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results - Adhere to company policies,



core values and procedures - Work on shifting schedules and available to work in a 24/7 operations environment - Interpret and validate technical issues, test solutions, follow-up and escalate when necessary - Solve complex problems in a technical service-oriented environment - Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment As IT Operations Manager, You Have… - Post-secondary or completion of post-secondary schooling preferred - Minimum 2 years IT experience - Minimum 1 year management/project management experience - Experience managing base image and software packaging deployments - Working knowledge with MS Windows, IOS/OSX, Android, system environments - Experience in Microsoft desktop and server platforms and their related software management applications - Detail-oriented team player with creative problem-solving and project management skills - Ability to implement change and innovation - Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance - Strong interpersonal and organizational skills, must be customer oriented - Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV's, etc.)

📌 IT Operations Manager (Calgary)
🏢 Intouchcx
📍 Calgary