CMHA Kelowna & District is currently seeking to hire a full time, 12-month term position, position offering 37.5 hours per week Monday, Tuesday, Wednesday and Friday 9:00am-5:00pm. Thursday 11am-7pm)WHO IS A YOUTH NAVIGATOR?The Youth Navigator provides outreach and navigation services to vulnerable youth ages 16-24 in the Central Okanagan, both in the community and at satellite sites throughout the region. This position supports youth transitioning to adulthood by helping them overcome barriers, access community resources, and build essential life skills. Responsibilities include one-on-one support, group facilitation, and delivering programs that promote independence and community integration.WHAT DOES A YOUTH NAVIGATOR DO?Conduct interviews with participants to identify needs and challengesCollaborate with health and social service providers to develop tailored case plansDocument participant needs and assist in selecting appropriate programsReceive and address participant feedback, inquiries, and complaintsAdvocate for participants in areas such as housing disputes, financial aid, and volunteer opportunitiesIdentify and assess potential emergency situations, developing short-term strategies as necessaryAssist participants in developing physical, social, emotional, and life skills goal setting, including personal hygiene, meal planning, and financial managementProvide guidance on maintaining appointments and improving interpersonal skillsIdentify and inform participants about available social, economic, recreational, and educational resources in the communityFacilitate access to necessary services to meet participant needsManage administrative transactions related to participant accounts, petty cash, and rent supplementsMaintain accurate records, including case files, progress reports,



and daily logsPerforms other related duties as assignedYOUR STRENGTHS & EXPERIENCE:Diploma in Community/Social/Human Services requiredMinimum 1 year of recent, related experience or a combination of education, training, and relevant experienceValid Class 5 driver's licenseReliable vehicle and ability to travel between facilities and other locations on a frequent basisAbility to provide a Driver's Abstract& ICBC Claims & Insurance HistoryAbility to obtain Rate Class 007 Business InsuranceCriminal Record Check clearance in the Vulnerable SectorCertificates in First Aid, CPR and Naloxone considered an assetAbility to establish and maintain rapport with participantsCommunicates effectively, both verbally and in writingAbility to work independently and collaboratively with a teamMaintain confidentiality and ethical standards in all interactionsDemonstrate cultural competence and sensitivityAbility to maintain consistent professional boundariesProficient in Microsoft Outlook, Word and ExcelExperience using case management systemsAbility to analyze and assess participant situations and needs criticallyStrong organization and prioritization skillsCapacity to observe and recognize changes in participant behavior and circumstancesDemonstrate conflict resolution and problem-solving abilitiesAbility to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use,



homelessness, mental health challenges and/or mental illnessWHO IS CMHA KELOWNA & DISTRICT?At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.Cmhakelowna.OrgCMHA KELOWNA & DISTRICT OFFERS YOU:A competitive hourly wage of $25.30Dental, Health & EAP BenefitsWellness Spending AccountRRSP matching programVacation & Personal Health DaysA workplace culture that fosters learning, transparency, trust and teamworkAs an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

📌 Youth Navigator (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna