Petline is part of Definity, which includes some of Canada's most long-standing and creative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that is collaborative, ambitious, rewarding, and empowering.We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.The OpportunityIn this role, you will adjudicate pet health claims in compliance with the policy terms and conditions. You will also provide expert guidance to cross‐functional teams to facilitate attainment of profitability targets.What to ExpectAssess eligibility of claim conditions based on policy wordingsAssess claims and request medical records for review in association with claimsAssess requests for Pre-Authorizations and Pay Practice Direct claim forms and determining outcome of disallowance or approvalProvide support of decisions and guidance on product and claims adjudication for Insurance Advisors and Territory ManagersProvide support and guidance to veterinary practices through the VetlineCollaborate with channel partners and customer policy holders to obtain information for claims submissions and adjudicationProvide support to customer and channel partner enquiries regarding claims submissions and conducting post-claims customer surveys to strive toward improving Net Promoter ScoreDraft customer correspondence and documents of insuranceWhat You BringAnimal Health Technologist (AHT) designation or equivalent combination of education and experience.Holder of an AMF Quebec License is an asset.Previous veterinary clinic experience.Please note that bilingualism is an asset for opportunities based in Montreal, while English proficiency is required for positions based in Winnipeg.Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.This position is being posted to fill an existing vacancy.Interested in this role, but don't meet every requirement?We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.What's in it for you?Company share ownership programIncentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.Pension and savings programs,



with company‐matched RRSP contributionsPaid volunteer days and company matching on charitable donationsEducational resources, tuition assistance, and paid time off to study for examsFocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parentsWellness and recognition programsDiscounts on products and servicesGo ahead and expect a lot - you deserve it.It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [email protected] part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.Background checksThis role requires successful clearance of background checks (including criminal checks and leadership references).

📌 Representative, Petline Claims (Winnipeg)
🏢 Definity Financial
📍 Winnipeg