Drive Canadian business success as a Customer Care Associate at EDC. This hybrid role in Ottawa requires bilingual skills to efficiently respond to customer needs across multiple channels.The position is available as a permanent role or 10-month contract, providing a supportive setting for personal and professional growth. You will interface with EDC customers and partners, ensuring a seamless experience from inquiry resolution to service engagement.



Your ability to problem-solve and communicate effectively in English and French will be key in enriching customer relationships and optimizing service delivery.Key Responsibilities:First point of contact for EDC customer inquiriesProvide detailed product and service informationFacilitate the onboarding of MyEDC account holdersCollaborate with internal teams to ensure customer satisfactionEnsure compliance with service level agreementsRequirements:Relevant degree or combination of education and experienceFluency in English and French, both written and verbalExperience in customer service within a contact centerProficient in computer applicationsStrong analytical and customer engagement skillsMake a meaningful impact at EDC by applying your bilingual communication strengths to enhance customer care.

📌 Customer Care Associate For Edc (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Export Development Canada | Exportation et développement Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles