Explore a rewarding role as a Taxpayer Services Agent with the CRA, where you engage with taxpayers directly. Primarily based in Calgary, Edmonton, or Surrey, you'll provide crucial phone support.In this position, you will interact with taxpayers by answering inquiries relating to their tax accounts. Demonstrating professionalism and courtesy is key, especially when managing complex situations. Mastery of various computer applications will aid you in efficiently addressing taxpayer needs and concerns. Ideal candidates enjoy helping others and adapting to recent challenges.Key Responsibilities:Provide thorough answers to taxpayer queriesExplain the CRA's social programs clearlyCollect detailed information for a clear understanding of inquiriesResearch responses using both internal and external sourcesUtilize computer systems for information entry and analysisRequirements:12 months of client service experience requiredSix months of recent experience with computer applicationsCompleted secondary school diploma necessaryExceptional verbal communication skills neededCapability to handle stress during difficult callsSupport Canadians in their tax matters while developing your service skills with the CRA.

📌 Taxpayer Services Agent - Meaningful Client Support (Edmonton)
🏢 Canada Revenue Agency - Agence du revenu du Canada
📍 Edmonton