Rocky Mountain Dodge | Service Advisor | Opened on 07/28/2026 | Pay rate: $1000-5000 per monthService Advisor (Experienced Required)Position OverviewRocky Mountain Dodge located in Rocky Mountain House is seeking anexperienced Service Advisorto join our team. This role is critical in delivering a compliant, transparent, and customer-focused service experience.The Service Advisor acts as the primary liaison between customers and the service department, ensuring all maintenance and repair services are communicated clearly, documented accurately, and completed in accordance withAMVIC regulations, dealership policies, and manufacturer standards.This position requires prior experience as a Service Advisor in an automotive dealership or service environment.Key ResponsibilitiesCustomer Experience & Relationship ManagementGreet customers promptly and professionally in person and over the phoneBuild and maintain long-term customer relationshipsAccurately document customer concerns and service requestsProvide explicit, honest, and transparent communication at all stagesResolve customer concerns in a professional and compliant mannerService Coordination & ComplianceSchedule service appointments based on shop capacity and priorityIdentify vehicle service needs using customer input and service historyProvide accurate estimates and obtain proper customer authorizationprior to work being performedClearly explain repairs, maintenance, and associated costsEnsure all recommendations align with manufacturer guidelines and safety standardsMaintain full compliance withAMVIC, Alberta consumer protection legislation, and dealership policiesOpen and maintain accurate, detailed repair ordersEnsure all work performed is properly authorized and documentedReview invoices with customers to ensure full understanding of chargesMaintain proper records to support audit, compliance, and dispute resolutionEnsure timelines, pricing,



and services are clearly communicated and recordedOperational ExcellenceMonitor progress of service work and keep customers updatedEnsure vehicles are returned clean and all requested work is completedMaintain organized workspaces and accurate service documentationEnsure proper vehicle handling, key control, and lot organizationBrand Standards & Business DevelopmentUphold dealership values and deliver a consistent, high-quality experiencePromote manufacturer and dealership service programs ethically and transparentlyContribute to achieving service department targets and customer retention goalsStay current on product knowledge, services, and industry standardsAMVIC & Compliance ExpectationsAdhere to allAMVIC regulations and Alberta consumer protection lawsEnsurefull disclosure of pricing, services, and repair recommendationsObtaininformed customer consentbefore proceeding with any workAvoid any misleading, unclear, or incomplete representations to customersMaintain professionalism, integrity, and ethical conduct at all timesSupport dealership compliance standards and audit readinessQualifications & SkillsMinimum 1–2+ years experience as a Service Advisor (REQUIRED)Dealership experience preferredStrong understanding of automotive service and repair processesExcellent customer service and communication skillsStrong attention to detail and organizational skillsAbility to manage multiple customers and tasks in a fast-paced environmentProblem-solving and conflict resolution abilitiesBasic computer proficiency (DMS experience is an asset)Valid driver's license; ability to operate manual and automatic vehiclesEducationHigh School Diploma (Grade 12)Automotive or business-related training considered an assetWork ScheduleMust be available forevenings and weekends as requiredWhat We OfferCompetitive compensation (experience-based)Performance incentivesOnly candidates withprevious Service Advisor experiencewill be considered. Wage will be dependent on proven experience.

📌 Service Advisor, Rocky Mountain Dodge (Burnstick Lake)
🏢 Formulafordlincoln
📍 Burnstick Lake