Job Posting: Bilingual (French/English) Logistics DispatcherWhere YOU work makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Logistics Dispatcher?As a Logistics Dispatcher you are responsible for the real-time dispatching, execution, and monitoring of transportation logistics across multiple regions within a centralized dispatch model. Acting as a critical control point within operations, this role ensures the timely and efficient movement of time-sensitive medical specimens while maintaining high service standards and regulatory compliance.Operating in a fast-paced, high-volume environment, the Dispatcher is accountable for dynamically managing routes, prioritizing STAT and scheduled requests, and proactively mitigating service risks that may impact client commitments or laboratory operations. The role requires strong decision-making, continuous situational awareness, and the ability to adapt quickly to changing operational demands.This position plays a key role in supporting service excellence by monitoring on-time performance, optimizing route execution in real time, and serving as the primary point of contact for drivers and internal stakeholders across a multi-region and evolving national logistics network.Status: 1-year full-time contract Benefits eligible (37.5 hours)Vacancy type: ExistingDiscipline: LogisticsShift: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off.Work Style: On-site-Brampton or OttawaInternal Posting Deadline: August 29, 2026, at 5 PM ESTWhy Dynacare is an amazing place for YOU:Join an award-winning "Top Employer" with meaningful and impactful career opportunitiesAccess to a health and wellness benefits program that supports you and your loved onesGrow and thrive with a dynamic, successful company through internal mobility opportunitiesInvest in your future through RRSP match benefits and an employee stock purchase programExperience a collaborative, diverse workforce that prioritizes dignity and respect for allHow YOU will make a difference:Real-Time Dispatch & Route CoordinationMonitor the logging in and out of drivers in real time,



ensuring efficient execution of daily operations across multiple regions and escape concernsMonitor active routes continuously, identifying risks to on-time performance and taking immediate corrective action with guidance from the Regional Senior Logistics Coordinator(s).Dynamically reassign, resequence, and adjust routes to prevent missed pickups, delays, or service disruptionsPrioritize and manage STAT and time-sensitive requests to ensure delivery within defined service windowsBalance competing priorities while maintaining service levels and operational flowService Performance & Operational ExecutionProactively monitor and support on-time pickup and delivery performance, identifying and mitigating risks before service failures occurMaintain ongoing communication with drivers and Regional Senior Logistics Coordinators to ensure adherence to schedules, resolve issues, and provide operational guidanceAssess and communicate realistic service expectations to internal teams and clients based on real-time conditionsSupport consistent service delivery across regions by applying standardized dispatch practices within a centralized modelDriver Coordination & Operational SupportServe as the primary point of contact for drivers, providing direction, support, and real-time updates throughout their shiftsCommunicate order changes, on-call order assignments, and critical updates clearly and effectivelyMonitor driver activity through GPS and dispatch systems to ensure route adherence and timely task completionIdentify and elevate performance concerns, including non-compliance with processes or system usageClient & Stakeholder CommunicationReceive, validate, and process client pick up requests, ensuring accuracy of all order details including timelines, service requirements, and instructionsCommunicate proactively with clients and internal stakeholders regarding service updates, delays, or constraintsProvide explicit, professional,



and solution-oriented communication in time-sensitive and high-pressure situationsCollaborate with regional leadership teams to address service challenges and support continuous improvementSystems & Technology UtilizationUtilize an integrated suite of dispatch, routing, communication, and tracking systems to support real-time logistics coordination and decision-making across multiple regionsLeverage systems to monitor route progress, identify service risks, and execute timely adjustments to maintain on-time performance and service commitmentsCoordinate dispatch activities across platforms including:Descartes Route Planner for order dispatching and sequencingShipTrack for order management, driver communication, and real-time updatesGeotab for GPS tracking and visibilityCisco Finesse for inbound and outbound call managementCRM platform for accurate order intake, data validation, and service executionMaintain high standards of data accuracy and completeness to ensure effective routing, communication, and service deliveryEnsure timely and accurate execution of dispatch activities within all operational systemsIdentify and report system or application issues impacting operations, drivers, or service performance in a timely mannerAdapt to evolving technologies and system enhancements supporting the transition to a centralized, national dispatch modelCompliance & Risk ManagementEnsure all dispatch activities align with the Transportation of Dangerous Goods (TDG) Act and internal policiesMonitor and reinforce adherence to operational procedures and safety requirementsEscalate risks, delays, or incidents in accordance with established escalation protocolsSupport the integrity and security of transported materials through proper coordination and oversightProcess Improvement & Operational AwarenessIdentify inefficiencies or risks within routes, workflows, or processes and communicate opportunities for improvement to the Regional Management TeamContribute insights to support operational consistency and standardization across regionsMaintain awareness of external factors (traffic, weather, road conditions) and adjust operations accordinglyAdapt to evolving processes and support the transition toward a centralized, national dispatch modelWhat YOU bring to the role:Technical SkillsProficiency in dispatch, routing, and communication systemsAbility to monitor and manage multiple real-time data inputs simultaneouslyStrong organizational skills with high attention to detail and accuracyAbility to adapt quickly to changing priorities and operational demandsOperational & Cognitive SkillsStrong real-time decision-making and problem-solving abilitiesHigh level of situational awareness and ability to anticipate service risksAbility to manage high

📌 Bilingual Logistics Dispatcher (Brampton)
🏢 Dynacare
📍 Brampton