Reporting To:Manager, Business AnalysisFull-Time/Part- Time:Full-timeSalary Range:$60,385 - $80,310Posting Date:September 2, 2026Closing Date:September 23, 2026Hours of Work:8:30 a.M. – 5:00 p.M.Grade:Office Location:12.6TorontoGreat location! Steps away from the main public transit stationWhat we offer:Highly competitive compensation package which includes, base salary, bonus, advantages, and career advancement opportunities!*Eligibility for benefits is dependent on the terms of employmentThe OpportunityThe Business Analyst is responsible for working closely with stakeholders to investigate opportunities for system and process improvements, develop best practices for data collection, and monitor and support business information and workflow systems across multiple departments. The Business Analyst is responsible to ensure all documentation regarding the system procedures and processes are accurate and stored appropriately.How you will contributeCultivates change requests from conception to implementation, including research, development, and acting as a liaison between the IT department, the Residential Administration department and all other departments affectedSupports the execution of strategies and goals developed during stakeholder consultationAssists with Document change management for Residential AdministrationPrepares and updates Visio process maps for Residential Administration departmentsLiaises with Training department to manage support, communication and documentation of process changesLiaises with IT Product Owners, Business Analysts and Developers and QA Specialists to ensure development of system changes meets expectationsBuilds mockups, examples, and prototypes of proposed changesEvaluates business asks for process improvements and generates solution proposalsSupports all servicing systems used in the Residential Division, including but not limited to Optimus, Merlin,



My Mortgage and the Workflow management systemPerforms consultations with stakeholders to gather and document business requirements for change requestsParticipates in Scrum ceremonies to manage and facilitate product backlogsUses tools such as MS SQL and Optimus queries to extract data analytics to support business operations in servicing as well as internal research for the BA teamUses tools such as Power Automate and Power Apps to develop automated workflows and lightweight business applications that reduce manual effort and support process efficiency across Residential AdministrationIncorporates AI tools (MS Copilot) into daily workflows to accelerate research, documentation, and analysis tasks in support of BA team deliverablesActs as a consultant for other related projects that affect Residential AdministrationOrganizes and formats reports for distributionAssists in the maintenance and improvement of Power BI dashboards and Sharepoint sites owned by the BA teamParticipates in project work on a regular basisAssists with the facilitation of workshops, information sharing sessionsOther duties assigned by managementAdheres to policies/procedures to ensure AML requirements are met, when applicableThe experience you needMinimum 2 years BA experience or certification (IIBA)Post-secondary education and/or equivalent work experienceCSPO certification an asset2+ years' experience with First National system is an assetHighly proficient with Microsoft office (PowerPoint, Word and Excel)Moderate proficiency with business intelligence tools (SQL, PowerBI, Tableau,



etc.)Strong verbal and written communication skillsKnowledge of Agile methodologies and SCRUM frameworkBuilds trusting relationships with all stakeholdersStrong Problem-Solving SkillsAbility to self-motivate, prioritize and to meet all deadlinesWorking Environment and Physical Demands AnalysisPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.E. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer program.Competitive CompensationComprehensive benefits program (i.E., Health Spending Account, Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearThe team you'll joinFounded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.Artificial Intelligence is not used in our recruitment or hiring process for this role.First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

📌 Business Analyst Ii, Business Analysis (Toronto)
🏢 First National Financial
📍 Toronto