Elevate your career at CMH Heli-Skiing in Banff, Alberta, as a Lead Coordinator in Guest Services, where responsibilities include leading a passionate team dedicated to guest satisfaction. Foster an incredible experience with your operational skills.As the Lead Coordinator, you will assist the Manager, Guest Services in overseeing day-to-day operations and optimizing the guest journey from start to finish. Your role includes providing training, monitoring workflow, and ensuring the highest standards in service delivery among team members.Key Responsibilities:Guide team members and monitor their workloadsCoordinate daily activities for the departmentParticipate in training and mentoring of staffAddress guest concerns and ensure service consistencyDevelop solid interdepartmental relationships for efficiencyRequirements:Post-secondary education in a relevant areaAt least 3 years of guest-facing experienceProven ability to mentor team membersExperience with hospitality system operationsPreference for experience in the ski sectorSupport CMH's vision of exceptional guest services through your commitment to excellence and teamwork.

📌 Cmh Guest Services Lead Coordinator (Banff)
🏢 Alterra Mountain
📍 Banff