You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!About This OpportunityLead the team that power Execulink's network and internal technology environment. As Network Operations Manager, you'll provide strategic direction and operational oversight across the teams responsible for network operations, service operations support, systems, voice, and internal corporate IT. This role is accountable for the infrastructure and services that support everything from our core network and customer-facing services to corporate networking, end-user devices, and Microsoft 365.This is a high-impact opportunity for a leader who enjoys driving innovation and continuous improvement. You'll help guide major initiatives such as network automation, next-generation architectures, systems modernization, and ISO 27001 readiness, while supporting the teams that help deliver an AWESOME experience to customers across Southwestern Ontario.Position DetailsWoodstock, ONPermanent, Full-TimeOn-Site HybridRequired to work in office a minimum of 3 days per week (Tuesday, Wednesday, Thursday)Hours of WorkMonday to Friday 8:30am – 5:00pmFlexibility may be required outside of core business hours, based on business demands to fulfill responsibilities of the roleAs this is a key position for product service delivery, must be flexible in working any required hours based on the operational needs of the businessExpected to be available to support 24/7 Operations, as requiredResponsibilitiesManage all technical operations with supervisors to maintain the integrity, quality, and consistency of all services across the Network, Systems, and LAN teamsProvide technical leadership and strategic direction regarding new and existing technologies, operational standards, policies, and procedures in addition to staff developmentChampion a culture of automation and continuous improvement across the department, supporting and enabling automation and programmability initiatives within the Network and Systems teamsDevelop (with VP of Technology)



a balanced set of metrics and targets that will be used to monitor the effectiveness of the Operational performance of the Systems and Network that support the organization and the team that manages themWork with the VP of Technology and the CFO in preparing an operating budget for the fiscal year identifying the following financial needs:Capital Equipment, Leased Services, Manpower, Maintenance, Training and Development, and Employee ExpensesOversee SLA compliance, escalation resolution, purchase order approvals, and monthly progress reporting to senior managementDrive intradepartmental coordination, quality control, and vendor relationship management to support operational excellence across all teamsLead technical standards development, change management, and the full lifecycle of software and hardware across the departmentDirect the strategic roadmap for future products and services, managing day-to-day operations to deliver an experience that aligns with Execulink's VMV and UVPLead Execulink's information security initiatives across the department, including advancement toward ISO 27001 certification, ensuring that security policies, controls, and best practices are embedded across all operational teamsOther Duties as AssignedHR ResponsibilitiesDirect supervision of the Network Operations Supervisor and the Systems Operations SupervisorIndirect oversight of the Network Operations, Service Operations Support (SOS), Systems Operations, Voice Operations, and LAN teamsReview, approve, and submit timesheets for all direct reportsConduct Performance Reviews (PRs) and Employee Performance Improvement Plan (EPIP) meetings for direct reportsParticipate in cultural interviews as requestedActively contribute in executive, management, and company meetingsQualifications3–5 years demonstrated success managing and leading network operationsDiploma or science degree or related professional qualificationNetworking skills and understanding of network structure, design, and troubleshootingFamiliarity with different operating systems (UNIX, Linux, Windows)Understanding of network automation principles and modern ISP technologies, including scripting and programmability conceptsVideo, audio, analog, digital, addressable, and data knowledgeExperience in all aspects of planning and implementing network operations; ability to make sound decisions and implement themProficient in Microsoft Word, Excel, PowerPoint,



and Visio or AutoCADProven experience in change management; adaptable and able to persuade others to accept new ideasFamiliarity with information security frameworks and standards; experience with or working toward ISO 27001 is a robust assetValid Class G Driver's License and access to reliable transportationRequired Skills & AbilitiesExcellent written and verbal communication skillsDemonstrated time management skillsMotivate and empower others in order to reach organizational goalsPlanning and engineering skillsProject management skillsAbility to interpret and analyze error reports and dataGood mechanical and analytical abilityA proven ability to work under pressure, quickly respond to situations requiring immediate action, and deal with multiple deadlinesEffectively handle stressful situationsAble to make decisions in a variety of situationsAbility to champion automation and technology modernization initiatives across multiple technical teamsUnderstanding of cybersecurity principles and information security best practices, with the ability to embed a security-conscious culture across technical teamsWhat We OfferInternal growth and learning opportunitiesChallenging and rewarding place to workComprehensive health and benefitsCompetitive starting ratesEmployee discount plan on Execulink servicesRRSP matching programTuition reimbursementAbout UsAt Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us! When you join Execulink, you're joining a team that's focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same!Visit our company website atCareers | Execulink® TelecomWe thank you for your application! Only those selected for an interview will be contacted.Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes.We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. You matter to us!

📌 Network Operations Manager (Woodstock)
🏢 Execulink Telecom
📍 Woodstock