Become a Service Desk Technical Analyst and deliver first-line support. Help diagnose issues and enhance the IT experience for end-users through effective troubleshooting.In this capacity, you will support users by diagnosing and resolving both hardware and software-related issues. The Service Desk Technical Analyst plays a crucial role in managing service requests and maintaining IT assets. With 1-3 years of experience preferred, this role demands strong communication skills and problem-solving capabilities in a busy help desk setting.Key Responsibilities:Provide Level 1 and Level 2 technical supportEscalate complex issues to appropriate teamsHelp maintain an organized inventory of IT assetsProduce operational reports for service performanceDiagnose technology-related issues efficientlyRequirements:1-3 years experience in a help desk settingFamiliarity with Microsoft OS and ticketing softwareAbility to work under pressure and prioritize tasksStrong interpersonal and communication skillsRelevant industry certifications beneficialMaximize your potential in IT support with this engaging Service Desk role.

📌 Service Desk Technical Analyst Role (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Arsenault
📍 Riviere-des-Prairies—Pointe-aux-Trembles