About Red Deer: Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity. Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community. With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow. About The City of Red Deer Municipal Government: The City of Red Deer is a agile municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference. Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement. At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success The Opportunity:



The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained. Top Key Responsibilities: Communication & Customer Service - Deliver high-quality, professional, and respectful customer service to the public in person, by phone, and electronically. Serve as a knowledgeable resource for programs, services, admissions, facility bookings, special events, passes, and retail items. Respond to customer inquiries effectively and elevate issues to supervisors as required. Ensure compliance with all corporate and departmental policies and procedures. Assist with facility operations support such as crowd control, room signage, facility use reporting, and information displays. Maintain and restock customer-facing informational materials (brochures, bulletin boards, digital displays). Support smooth front-desk operations during peak times, special events, or emergencies. Financial Support - Receive, process, and track payments for admissions, registrations, facility rentals, passes, and retail sales. Accurately process transactions using recreation and point-of-sale software. Apply appropriate fees and charges for facility access and services. Balance daily cash, prepare

📌 Customer Service Representative 1 (Red Deer)
🏢 Red Deer
📍 Red Deer