Experience AvivaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at their best? Do you find fulfillment in coaching and developing people so they can realize their full potential? Do you communicate effectively with confidence, curiosity, courage in a collaborative manner? If you answered 'yes,' then you should apply to be a Claims Leader in our Auto Claims team! Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Come join our team!What you'll doCreate and maintain a high-performance culture by role modeling behaviors that builds trust and respect.Assess people's capabilities and development needs in accordance with the Career and capability framework.Understand and strengthen team capabilities through in the work coaching and development.Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.Customer demand analysis – assist in identifying and solutioning the root cause of "waste and failure".Understand our risk environment and apply risk management controls proportionately.Make decisions using data; observe the environmentto identify performance blockers/barriers.Use the data, insight, and expertise of the frontline to improve our overall performance, results, and the customer's journey.Participate in the Quality assurance program for your team (file quality reviews).Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.Take full responsibility for the results of your team, how they contribute to the overall companies' performance and understand the consequence and impact of key decisions you make.Clearly articulate and effectively communicate the link between our strategy and team goals.What you'll bringCIP and/or FCIP Industry designationFully Licensed in all Atlantic ProvincesUniversity Degree or College Diploma2 + years of proven leadership experience preferredTechnical competence in Personal and Commercial Auto insuranceExcellent verbal and written communication skillsDemonstrate a high level of initiative and drive to continually improve our service proposition, setting, and financial outcomes.Ability to identify, measure and develop the performance of individuals and broader team using data.The ability to motivate and inspire our people to deliver against our strategy and goals.Proficiency with Guidewire ClaimCenter, Excel, PowerPoint, Sound decision making and problem‐solving skillsRole model our values: Care, Commitment, Community, ConfidenceYour enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and peopleWhat you'll getCompelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits,



personal wellness, and volunteer opportunitiesHybrid flexible work modelOutstanding Career Development opportunitiesWe'll support your career development educationCompetitive vacation package with the option to purchase 5 extra days off per yearEmployee driven programs focused on gender, LGBTQ+, origins, diversity and inclusionCorporate wellness programs to support our employees' physical and mental healthEmployee discount on home and auto insurance (where applicable)This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.#LI-HybridWe help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

📌 Front Line Manager - Auto Claims (Shubenacadie)
🏢 Aviva
📍 Shubenacadie