Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a agile arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You'll help create lasting memories for our guests in a setting that's as exceptional as you are!Front Desk / Guest AgentFirst impressions are everything. As a Guest Agent, you are the face of Fairmont Hotel Vancouver, creating memorable experiences from the moment guests arrive until their departure. As a key member of our Front Office team, you will deliver warm, personalized, and efficient service while ensuring every guest feels welcomed, valued, and cared for.What's in It for YouAn inclusive, empowering, and positive workplace culture where people are at the heart of everything we doThe opportunity to work alongside passionate hospitality professionals who are committed to creating exceptional guest experiencesCompetitive pay, starting at $26.99 per hour, with the potential to increase to $33.74 per hour after successful completion of the probationary periodComplimentary meals during your shift through our Colleague Dining ProgramComprehensive benefits package including health, paramedical, dental, vision, life, and disability insurance for eligible colleaguesCompany-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan for eligible colleaguesExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at participating dining destinations in Vancouver, Victoria,



and WhistlerTravel reimbursement for a TransLink monthly passComplimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST programColleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your familyThe opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939Learning and development opportunities through our Academies and training programsOpportunities to contribute through our Corporate Social Responsibility initiativesWhat You'll Be DoingAs a Guest Agent, you will be responsible for delivering exceptional service throughout the guest journey, including:Providing professional, friendly, and personalized service to guests and colleagues in alignment with Fairmont service standardsWelcoming guests and completing check-in, check-out, and account settlement procedures accurately and efficientlyVerifying reservations, guest information, room assignments, payment details, and registration requirementsResponding to guest requests, inquiries, and concerns with professionalism, urgency, and careSupporting service recovery efforts and escalating concerns when appropriate to ensure guest satisfactionMaintaining accurate guest records, profiles, and documentation within hotel systemsProcessing cash, credit card, debit card, currency exchange, and billing transactions accurately while following cash-handling proceduresPromoting hotel facilities, amenities, loyalty programs, and special offers while identifying opportunities to enhance the guest experienceCollaborating with Housekeeping and other departments to support smooth operations and seamless guest experiencesMaintaining a welcoming, organized, and professional Front Office environmentParticipating in training programs, departmental meetings, briefings, and service excellence initiativesSupporting hotel safety standards, policies, and procedures at all timesWhat We're Looking ForPrevious customer service experience in hospitality, tourism, retail, or another service-focused environmentPrevious Front Office or luxury hotel experience is considered an assetExperience with a Property Management System (PMS), such as Opera Cloud,



is preferredStrong communication skills with the ability to communicate effectively in English, both verbally and in writingAdditional language skills are considered an assetA genuine passion for creating memorable guest experiencesThe ability to remain calm, professional, and solution-focused in challenging situationsStrong attention to detail, organization, and accuracyAbility to prioritize multiple tasks in a fast-paced environmentProfessional appearance and demeanor consistent with luxury hospitality standardsAbility to work independently while contributing positively as part of a teamReliable, dependable, and committed to delivering exceptional serviceBasic computer skills and confidence using hotel systems and office technologyAbility to maintain confidentiality and handle guest information with discretionOperational RequirementsThis position requires flexibility to work a variety of shifts, including early mornings, late nights, overnight shifts, weekends, and holidays. Physical requirements include:Standing and walking for extended periods throughout the shiftFrequent use of computers and office equipmentOccasional lifting, carrying, pushing, or pulling items up to 10 kg (22 lbs.)Ability to respond effectively during emergency situations and support operational needVisa RequirementsMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.Accor.ComDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

📌 Front Desk Agent - Full Time (Vancouver)
🏢 AccorHotel
📍 Vancouver