This position is permanent full time and subject to a modified work schedule, continental shift from 6:00-18:00. Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments. The Over the Road Customer Service Assistant (OTR CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.Specific Responsibilities include:Provide assistance to Drivers when a breakdown occursWork order entryCreating purchase ordersUtilizing reports to identify incorrect or problem data using established guidelinesCommunicating exceptions, initiate corrective action,



and report and evaluate the action effects.Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to required shopDriver & Customer RelationsOur Ideal Candidate will possess the following qualifications:Experience in a maintenance administrative/coordination roleExcellent organizational skills and record keeping abilityStrong attention to detail abilitiesAbility to use and learn computer software and programsProblem solving ability; recognize, assess, report and provide solutionsStrong interpersonal and communication skillsThis position is permanent full-time and subject to a modified work schedule, continental shift from 6:00-18:00.This job is classified under NOC Code: 14100.Why Bison:Thrive in a supportive team that provides coaching and training to help develop your skills and progress your careerDispersed work environments that promote a healthy work-life balanceMeaningful and impactful work and projects with an essential service providerJoin our engaging Wellness Program & extracurricular sports teamsAbout Bison:Celebrating over 50 years in BusinessActive in giving back through Corporate Social Responsibility and Charitable GivingCommitted to environmental sustainabilityBison Transport is committed to Diversity and Inclusion in the Workplace.

📌 Customer Service Assistant, Over The Road (Winnipeg)
🏢 3M HEALTHCARE
📍 Winnipeg