Social Media Content Creator & Manager (Toronto, ON, CA)This Full time on site position offers great opportunities for career growth.About HILOHILO is a Customer Experience platform created for commercial office buildings and the people who work in them. Our technology helps building owners and operators connect with their customers, share information, promote services and amenities, build community, and create better workplace experiences. We are an entrepreneurial team with an ambitious vision: to become the world's largest platform connecting people to buildings. We work closely with our clients, move quickly and give team members the opportunity to make a visible contribution.The opportunityHILO is looking for a creative and resourceful Content & Community Manager to help bring building communities to life through social media, digital content, retailer promotions and community engagement. This is a hands‐on role for someone with strengths in social media management, content creation, simple short‐form video, retailer coordination and community engagement. The right person can turn everyday activity into strong stories and is comfortable working with clients, retailers and community partners.You will help manage content and social media for one of HILO's Toronto client communities. The program will bring together building news, community events, retailer promotions, exclusive offers and other useful content across multiple digital channels. This is more than a posting and scheduling role. You will help create a connected content program that encourages participation, supports local retailers and gives people more reasons to engage with their workplace community.What you will doDevelop and manage monthly content calendars for social media channelsCreate approximately 8 to 12 social‐first posts per month, including static posts, carousels, Stories, Reels and short‐form videoWrite clear, engaging copy that reflects the client's voice and brand standardsCreate polished visual content using client‐supplied materials, original photography and design toolsCapture and edit simple,



engaging photo and video content using a smartphone and accessible editing toolsAdapt and repurpose content across social media channels and HILO‐powered digital platformsHighlight building events, services, community initiatives, retailers, promotions and exclusive offersCoordinate content needs and build positive working relationships with client contacts, retailers and community partnersCoordinate and conduct occasional on‐site content captures with clients, retailers and community partnersPresent content to the client for approval and manage revisions before publishingSchedule and publish approved contentMonitor performance and identify practical ways to improve reach, engagement and participationLook for new content, promotional and partnership opportunities that benefit the broader communityHelp HILO build a repeatable community engagement program that can grow across additional client propertiesWhat you bringApproximately one to three years of experience in social media, content creation, community marketing or a related field, or an exceptional portfolio that demonstrates comparable abilityStrong writing and editing skills, with an eye for tone, clarity and detailA portfolio that shows engaging social media content across a variety of formatsExperience creating social‐first content for Instagram and Facebook, including Reels, Stories, carousels and short‐form videoStrong visual judgment and the ability to work within established client brand standardsExperience with Adobe Creative Cloud, Canva and Google WorkspaceConfidence capturing authentic photo and short‐form video content with a smartphone, and turning it into polished,



platform‐ready postsFamiliarity with social media publishing, scheduling and performance analyticsStrong organizational skills and the ability to manage calendars, approvals and deadlinesProfessional and personable communication skillsThe confidence to communicate directly with clients, retailers and community partnersThe ability to work independently while staying closely connected to members of the teamA practical, entrepreneurial outlook and an interest in finding new ways to increase participation and engagementResidence in Toronto or the GTA, with the ability to attend occasional site visits in downtown TorontoWhat success looks likeEstablish a reliable and well‐organized content planning processConsistently deliver high‐quality content on scheduleBuild strong relationships with HILO's client and participating retailersIncrease the range and relevance of content being sharedEncourage greater retailer and community participationImprove social reach, engagement and audience responseHelp connect content and promotions across multiple digital channelsIdentify new ideas that can strengthen the program and support its future expansionWhy join HILO?Join a growing, team-oriented and entrepreneurial companyWork directly with HILO's founders and client teamsTake ownership of work that is visible in real building communitiesUse both your creative and relationship‐building skillsGrow with the role as HILO rolls out the program to more clientsCompensationCompensation will reflect experience, availability and content‐production capabilities. HILO anticipates a part‐time contract arrangement, with scope and compensation to be discussed with shortlisted candidates.Pay$25.00‐$50.00 per hourBenefitsCasual dressFlexible scheduleWork from homeWork Location: Hybrid remote in Toronto, ON (Toronto District)HILO welcomes applicants from a range of backgrounds and experience levels. We are most interested in the quality of your work, your judgment, your communication skills and your ability to take ownership.

📌 Social Media Content Creator & Manager At Hilo (Toronto)
🏢 HILO
📍 Toronto