WHO WE ARE •

Having acquired OHStraining in 2024, SPI Health and Safety is a Canadian leader in occupational health and safety products and services.

OHStraining is a Quebec-based company specializing in the design and delivery of online occupational health and safety training. We support organizations of all sizes in the implementation and management of training solutions for their teams.

To support our growth, we are seeking a LMS Solutions and Clients Experience Specialist to join our team.•

We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.

The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:

Our Employees •‍ ️•‍ ️

Offer an employee journey where people grow personally and professionally

Our Community••

Make this world a better place

Our Clients•‍•

Help customers’ employees go home safely

Our employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®!•

INTERESTING LINKS •

SPI Health and Safety / Our History

Choose to make a difference!

SPI Health and Safety / Careers

SPI Health and Safety / Press releases

OUR OFFER •

Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. •

- Group RRSP (matched by the employer);
- Flexible group insurance plan;
- Continuous training and career opportunities;
- A stimulating work workplace filled with exciting challenges;
- And the possibility of working in an environment where YOU matter!

YOUR CHALLENGES The successful candidate will serve as a key point of contact for our corporate clients and contribute to the implementation, use, and continuous improvement of the various solutions offered by OHStraining. This role combines customer service, user support, and content validation responsibilities.

YOUR RESPONSABILITIES

- Provide professional support to clients and users of our various platforms, including both technical and training-related assistance;
- Respond to support requests by phone,



email, or through our communication tools;
- Guide clients in the effective use of their training solutions and learning environments;
- Participate in the configuration and deployment of solutions for corporate clients;
- Assist with the preparation, adaptation, formatting, and publishing of documents and content;
- Follow up on client requests and cases through to resolution;
- Collaborate with internal teams to ensure an efficient and professional customer experience;
- Participate in meetings, training sessions, and other activities required to perform the role effectively;
- Contribute to the continuous improvement of our processes, tools, and services.

WHAT WE ARE LOOKING FOR We are primarily seeking a versatile, self-motivated individual who is comfortable with technology and has experience managing technology platforms or similar products.

The ideal candidate possesses:

- Excellent communication skills and the ability to explain complex information in a clear and accessible manner;
- Strong customer service skills, interpersonal abilities, and agility;
- Proficiency with computer applications and web-based environments.
- The ability to quickly learn new software and platforms;
- Excellent organizational and prioritization skills;
- Independence, attention to detail, intuition, curiosity, self-learning abilities, and strong analytical skills;
- The ability to collaborate effectively with a variety of stakeholders;
- Excellent written and verbal communication skills in both French and English.

Knowledge of e-learning, Learning Management Systems (LMS), the corporate environment, or occupational health and safety is considered an asset.

WORKING CONDITIONS

- Full-time position, 40 hours per week;




- Monday to Friday schedule;
- Typical availability between 8:00 a.m. and 5:00 p.m.
- 100% remote work;
- Occasional participation in in-person meetings or activities, when required;
- Collaborative and technology-driven work environment;
- Opportunity to actively contribute to the development of solutions used by a diverse corporate client base.

Why Join OHStraining? You will have the opportunity to work for a growing Quebec-based company where technology, training, and customer service play a central role.

This position offers a wide variety of responsibilities and the chance to work directly with clients while collaborating with teams responsible for training, content development, production, and technology.

We are looking for someone who wants to invest in their role, develop their expertise, and make a meaningful contribution to the evolution of our corporate solutions.

Interested in Joining Our Team?

Please submit your application along with your résumé. We will contact candidates whose qualifications most closely match the requirements of the position.

OHStraining is committed to equal employment opportunity. All qualified applicants will be considered without regard to any protected characteristic.

Every day, our values ✨guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference!

You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you! •

SPI Health and Safety is an equal opportunity employer ️and is committed to treating all people in a way that allows them to maintain their dignity and independence.

To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.

We encourage you to apply even if your experience does not perfectly match this job posting, as you may be the right candidate for this role or others.

A background check is mandatory for all external candidates.•

📌 LMS Solutions and Client Experience Specialist - Bilingual (100% remote) (Blainville)
🏢 SPI Health and Safety
📍 Blainville