Drive success and retention in the beauty industry with Fresha as a Customer Success Manager. You'll manage partner onboarding while building lasting relationships to ensure satisfaction.This role focuses on guiding partners from initial setup to ongoing success, managing a high-volume onboarding funnel efficiently. Your strong communication skills and attention to detail will help maximize the value partners gain from Fresha's services.Key Responsibilities:Manage the onboarding lifecycle for new business accountsImplement training for 40-50 partners per monthCreate detailed ecosystem profiles on Fresha's platformEnsure seamless data coordination with offshore teamsMaintain ongoing partner relationships and quarterly reviewsRequirements:2+ years in Customer Success or similar rolesProven project coordination skills are essentialProficiency in French is a solid assetStrong communication and organization skillsBackground in Beauty & Wellness is beneficialMake a difference in partner growth and satisfaction as part of Fresha's dedicated team.

📌 Customer Success Manager For Fresha (Vancouver)
🏢 Fresha
📍 Vancouver