Customer Support Specialist (MOA) – Remote | Anywhere in CanadaOperationsFull TimeRemoteAt Avee Health, we're simplifying access to healthcare across Canada. We've helped over 200,000 patients connect with healthcare providers faster and more efficiently by removing operational barriers to care. Our platform connects patients, clinicians, and pharmacies through tools that support appointment scheduling, clinical workflows, and prescription management.We are an operations-driven healthcare company, where customer support plays a critical role in shaping patient experience and improving how our platform evolves. After four years of focused execution, Avee has achieved product-market fit and is now entering a new phase of growth. We are expanding our fully remote support team and are looking for a full-time Customer Support Specialist to support patients across Canada.Location: Remote – Anywhere in CanadaEmployment Type: Full-Time? What You'll DoSupport patients via phone, email, and chat with professionalism and empathyAssist patients with appointment booking and general service inquiriesTroubleshoot day-to-day operational and basic technical issuesCollaborate closely with medical, operations,



and technical teams to resolve concernsMaintain accurate documentation and follow internal workflowsShare patient feedback to help improve internal processes and overall experienceWhat Makes You a Strong FitExcellent verbal and written English communication skillsStrong interpersonal skills with a patient-first mindsetProven experience in customer support or a similar roleAbility to multitask, prioritize, and stay organized in a quick-paced environmentHigh level of empathy, patience, and professionalismComfortable using Microsoft Office, CRM systems, and web-based toolsQuick learner with the ability to adapt to new internal systems and technologiesComfortable working with basic operational and numerical dataLegally eligible to work in CanadaAble to work remotely with a stable internet connectionWhat We OfferCompetitive compensationOpportunities for professional growth and long-term developmentMeaningful work in a fast-growing healthcare environmentA supportive, collaborative, and fully remote team cultureReady to join us?We'd love to hear from you! Send us your resume and a brief introduction about yourself.

📌 Customer Support Specialist (Moa) - Remote (Vancouver)
🏢 AVEE
📍 Vancouver