Manage the dynamics of customer service at Service Durham in Whitby, Ontario, in a 35 hour hybrid position. Lead contact centre operations while enhancing service delivery and customer experience.In this pivotal role, you will direct the contact centre's day-to-day functions, ensuring high performance in service quality and productivity. The Manager position requires strong leadership in building a culture of continuous improvement among supervisors and teams while meeting customer service expectations. Engagement with operational data will help you navigate and resolve complex service challenges.Key Responsibilities:Direct all aspects of contact centre service deliveryCultivate leadership and performance in supervisory teamsImplement and enforce service delivery standardsMonitor data analytics to drive service improvementsFacilitate partnerships to enhance cross-departmental deliveryRequirements:Degree in Business Administration or equivalentExtensive background in customer service managementHighly valued contact centre management experienceProficiency in analyzing performance metricsStrong communication and confidentiality skillsLead Service Durham in delivering cutting-edge and effective customer service solutions.

📌 Service Durham Manager - Hybrid Role (Whitby)
🏢 Durham Region (The Regional Municipality of Durham)
📍 Whitby