Drive innovation at Day & Ross as a Solutions Analyst based in Brampton, ON. This position is pivotal in enhancing customer interactions through robust technology solutions and process optimizations.As part of the Sales Operations team, you will assess and document business needs while translating them into actionable technical requirements. Your role will emphasize collaboration with partners and stakeholders to identify opportunities for enhancing services.



Your experience with customer-facing technologies will support the delivery of comprehensive solutions.Key Responsibilities:Participate in workshops to gather requirements effectivelyConvert requirements into detailed technical documentationConduct testing and quality assurance on recent solutionsCreate models and visuals to guide project developmentTrain stakeholders and support the Go-Live processRequirements:Enrolled in or completed Business Analysis certificationPrevious experience in relevant industries preferred (2 years)Knowledge of call-center technologies and processesExcellent documentation and analytical capabilitiesStrong interpersonal and querying skillsLeverage your analytical mindset and passion for continuous improvement at Day & Ross to foster superior customer solutions.

📌 Brampton Solutions Analyst Role
🏢 Day & Ross
📍 Brampton