Team Lead - Residential Program (1 year Temporary Full-Time)Job DescriptionPosted Wednesday, August 12, 2026 at 8:00 a.M. | Expires Thursday, August 27, 2026 at 7:59 a.M.Are you interested in making a difference in the lives of marginalized populations?The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual's well-being while supporting the development of more inclusive communities which benefit everyone.Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.We have one (1) temporary, full-time, one-year position located in Southwest Calgary, totaling 37.5 hours per week. A vehicle is required for this position.This posting closes on August 26, 2026.Program SummaryThe Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on 'person-centered planning' - people supporting people - based on the individual's needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.Job SummaryThe Residential Team Leader role supports the day-to-day operations of several overnight staffed residences at Calgary Alternative Support Services Inc. (CASS). This role supports staff and clients to build a strong sense of empowerment, make positive decisions and help establish themselves as a part of their community and provide development and stability in the client's daily activities.This role is responsible for establishing professional boundaries with the frontline support staff and the client, providing guidance to the client regarding emotional support, daily living skills, and community resources. This role further provides supervision to the frontline support staff in their duties while also addressing the needs of the work environment and living environment.Key Responsibilities to:ClientEstablish respectful and professional boundaries while developing positive working relationships with clients; Establish and maintain a positive skilled working relationship with client guardians and client supports where applicableAvailability to clients in emergenciesTo help develop and implement Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals; Work with the Community Support Coordinator (CSC)



to hire the appropriate supports to implement the goals established in that planTo assist clients in the development and monitoring of goals and objectives indicated in their ISPTo support individuals in specifically identified areas to live independently or increase independence in the community; this may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the CSC; Help recruit and screen individuals with the training and personal attributes to meet the identified needs of a given client.Ensure client preferences are reached to the fullest extent possibleMeeting client preferences to the fullest extent possibleSupport relationships between clients, their support network, and other community membersLiaise with guardians and family members, as required.Meet with clients regularly to establish rapport and monitor any changes in support needs.Input case notes into CASS database; PEAK, if requiredResearch community resources that can help support the client's current desires and needsMaintaining up-to-date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the clientAddress client medical needs (physical and psychological) through appropriate and timely medical care, arranging and documenting appointments, and assisting clients with implementing and following through on medical recommendations and follow upNavigate and explore community resources and activities for clients to participate in.Agency/Residential Program CARSUnderstand and adhere to CASS Policies & Procedures and program-specific expectations as defined in Program Operations Manual; providing direction andclarification around specific policies and expectations to frontline support staff where neededResponsible for checking email communications daily; available and responsive to phone calls/text messages as neededComplete client and agency-specific paperwork in a timely fashion.Actively participate in the CASS health and safety program, and adhere to health and safety policies per CASS Policy & Procedures and Alberta OH&S legislation, providing direction and clarification to frontline support staff where neededMaintain valid certification in all core training/employment requirements and any additional training as assigned based on client support needs or supervisory needsLiaise with other CASS programs, external agencies, and other relevant stakeholders.Participate in ensuring program outcomes are being met; Meet the standards laid out by accreditation bodies (Ex. Creating Excellence Together - CET)Generate annual reviews for clients, including consent forms and ISP documents, and submit to Community Support Coordinator (CSC)



for review and submission to PDDAssist CSC with recruitment and supervision of staff.Monitoring and performance evaluation of staff in collaboration with CSCInformation management and case notes in client database (PEAK).Providing regular updates to CSC.Support StaffBe available and responsive to staff, particularly in moments of crisis or emergencyAssist and support frontline team with securing relief for any absencesBe open to locate and provide relief in case of staff absence or emergencyAssisting with direct supervision (in collaboration with CSC) of all support staff in the overnight staffed homesDevelop and maintain individual support documents (Ex. support schedule, desired activities, support dictionary)Collect data to prepare and review monthly summaries with client goalsRegular and consistent in-person contact with support staffProvide information and resources to support staff to better support client goal achievement.Ensure positive support relationships and ongoing assessment of appropriate supportsInform and receive feedback in regards to client crisis and difficult situationsEnsure staff are completing their duties to the household in a fair and equitable mannerAssist in mediation with frontline staff members, if requiredProvide ongoing and consistent feedback and support to staffConduct annual performance evaluations for all staff in collaboration with CSCEncourage staff engagement and professional development opportunitiesSupport staff in completing their training and submitting required documentationEnsure staff are trained on and are appropriately implementing behavior plans in accordance with approved positive and restrictive practicesCreate and maintain positive team building/team environment in order to develop team strengths and identify staff recognition strategiesCoordinate and facilitate regular team meetings.Qualifications and ExperienceSeveral years of experience in the Human Services fieldSupervisory experienceStrong interpersonal skillsAbility to work under pressureCompetency in report writingAbility to work both independently and as a team memberStrong organizational and time management skillsAbility to maintain confidentialityStrong verbal and written communicationsAbility to approach situations with positivityAbility to adapt communication stylesDemonstrates organizational, time management, managerial, and leadership skills.Ability to be flexible and patientExperience working with Not-For-Profit organizations is an assetKnowledge in supporting adults with developmental disabilities preferredDirect Reports: Frontline employees and sub-contractorsExpertise in Microsoft Office software, including; Excel, PowerPoint, and WordRequired EducationDegree or diploma in a Human Services related disciplineOther Required SkillsA vehicle and valid driver's licenseReferral ProgramIf you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

📌 Team Lead - Residential Program (1 Year Temporary Full-Time) (Calgary)
🏢 Calgary Alternative Support Services
📍 Calgary