With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore DutiesAssistin unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport andassistshipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentationin accordance withSOPsHandle customer pickups and (front deskassistanceto customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalatespecial casesto management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports andmaintainaccuraterecordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks asrequiredMaintain a clean, organized and hazard-free work environmentComply withall Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWork EnvironmentFast-paced warehouse setting with shift-based schedules.Why Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesGroup RRSP programEmployee Assistance ProgramThis position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.IntelcomMaking e-commerce delivery fast and reliable, with flexible, sustainable solutions at scale powered by an agile network.Intelcom | Dragonfly is a leading Canadian last-mile logistics provider, specializing in e-commerce with creative technology and a network of independent contractors.Transportation, Logistics, Supply Chain and Storage

📌 Operations Coordinator (Edmonton)
🏢 Intelcom
📍 Edmonton