Become a vital voice for your community as a 311 Customer Service Advisor with the City of Mississauga. This part-time, hybrid role values customer service excellence across various inquiries.The City of Mississauga seeks 24 part-time Customer Service Advisors to assist residents with municipal inquiries. Candidates with over 2 years of customer service experience will thrive in this fast-paced setting. You will engage via phone and digital tools, ensuring residents receive accurate information and support, all while completing a 9-12 month training program.Key Responsibilities:Handle inbound calls from residents effectivelyDe-escalate difficult situations with exceptional serviceEducate customers on municipal policies and actionsUtilize technology to provide accurate informationProcess departmental service requests efficientlyRequirements:Grade 12 education completionMinimum 2 years of customer service experienceStrong communication and problem-solving skillsAbility to multitask in a fast-paced settingFlexible availability for shifts and trainingExcel as a customer service ambassador with the City of Mississauga while supporting residents' needs.

📌 Customer Service Advisor In Mississauga
🏢 City of Mississauga
📍 Mississauga