Drive the future of support strategy at Google Cloud as a Cloud Support Strategy Lead. Engage in diverse projects enhancing the customer experience across global office locations.In this leadership role, you will manage high-level projects involving commercial modeling and systems design. Your expertise will assist executives in formulating strategic initiatives that align with business goals. Collaborating across functions is key as you help to create scalable solutions for cloud support.



You should expect to engage deeply with data to drive insights into product offerings.Key Responsibilities:Lead service model design and customer experience optimizationConduct thorough research into customer needs and pain pointsCreate and refine Product Requirements Documents for launchesPartner with Product and Engineering teams to ensure executionAlign service model strategies with organizational goalsRequirements:Minimum 8 years in management consulting or sales operationsBachelor's degree or equivalent practical experienceStrong problem-solving and communication skillsExperience in the cloud support market landscapePreferred MBA or advanced degreeShape the cutting-edge future of cloud support with Google's Strategy, Systems, and Intelligence team.

📌 Google Cloud Support Strategy Expert (Alton)
🏢 Google
📍 Alton