Ferguslea Properties is searching for an enthusiastic and customer-service oriented individual to join us as a Resident Services Specialist. You will be joining a collaborative and dynamic team to be the first point of contact for our current residents. Working as part of a team is a key element of this role, with the goal of creating the best possible customer experience. The main responsibility of the Resident Services Specialist is to ensure that our customers benefit from a best-in-class experience and their issues and questions are resolved in accordance with our customer service promise.This is a Temporary full-time position (Contract role) ending March 2027. Day, evening, and weekend scheduling will be required in this role.RESPONSIBILITIES:The Resident Services Specialist will play an integral role in supporting our residents and team by:Receiving and processing maintenance requests from residents and all departmentsResponding to residents in a timely mannerProviding written documentation on any complaints and action takenEnsuring work is completed and scheduling follow-up as neededAdvising and notifying residents of entry, service shutdowns, parking relocations etc. as needed.Answering calls and emails, resolving resident issues,Working collaboratively with all departments to foster an environment of open communication, cooperation, and collaborationMaintain accuracy of customer data and ensure accurate information is entered into YardiInforming management of any situations or concerns where intervention or legal action may be requiredCoordinating elevator, workspace, and guest suite reservationsInvestigating issues as requested, maintaining, and administering parking spaces, storage lockers,



and other resident - related informationMonitoring office inventory and coordinating office supply orders via the HR Office AssistantCreating charges as required and coordinating with the Finance Department to follow through on any questions or concernsThey will perform such other duties from time to time as assigned by the Resident Services ManagerSKILLS AND KNOWLEDGE:College diploma in administration, business administration with experience in any of business operations, property management, or customer service would be considered an assetA minimum of 3 years history of customer service or property management experienceExemplary communications both written and verbal.Excellent interpersonal and communication skillsGood analytical and problem-solving skillsOrganized and detail orientedAbility to work day, evening, and weekend scheduling is a requirementProficiency in MS Office (Excel, Word, Outlook)would be considered an assetWhile not mandatory, written & verbal communication in various languages would be considered a strong asset.Understanding of current property management legal and regulatory practices would be considered an assetYardi experience would be considered an assetAs a condition of employment, must be able to provide a valid criminal background checkWORKING CONDITIONSPhysical effort is minimal.Extended periods at a computer is required.Competing demands may create stress at timesEvening and weekend scheduling will be required as per operational demandsThe job description implies the performance of repetitive tasksRisk is lowWhen you join Ferguslea Properties in this role, you gain access to:Health/ Wellness initiativesEmployee Assistance ProgramUse of our recreation centre, fitness amenities, and related programmingCommunity Involvement & philanthropy opportunitiesEducational Support programsRegular Employee engagement opportunitiesFree parkingRoom for advancement & internal promotionsPaid training & development opportunitiesVacancy status: Recent/Additional Position

📌 Resident Services Specialist (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Ferguslea-Properties-Limite
📍 Riviere-des-Prairies—Pointe-aux-Trembles