Enhance customer service at CAA Club Group as a GDS and Web Support Specialist. Drive improvements in travel systems and support customer inquiries effectively.This role involves day-to-day management of GDS activities, including schedule changes and customer outreach. Your attention to detail and experience will help in monitoring travel alerts and validating responses for automated systems. Candidates will work closely across Lines of Business to identify gaps and implement process enhancements, contributing directly to member satisfaction.Key Responsibilities:Manage daily GDS operations and ticket exchangesMonitor travel fraud alerts and conduct loggingPrepare summary materials for leadership reviewSupport customer inquiries via LiveChat and webmailRecommend process improvements to enhance efficiencyRequirements:1-3 years of relevant experiencePost-secondary education in Travel and Tourism preferredTICO certification requiredExcellent attention to detail and analytical skillsKnowledge of internal processes across departmentsUtilize your skills in customer service and GDS support to make a meaningful impact at CAA Club Group.

📌 Customer-Focused Gds Support Specialist (Vaughan)
🏢 CAA Club Group
📍 Vaughan