Location: Timmins, ON (On-site)Language: Strong written and spoken English requiredPay Rate: $22.26/hourDuration: 18-month contractScheduleMondayWednesday: 9:00 AM5:30 PMThursday: 9:00 AM7:00 PMFriday: 9:00 AM5:00 PMAbout the OpportunityOur client is seeking a Lending Specialist to join their customer-focused team in Timmins. This is an excellent opportunity for someone early in their career who enjoys connecting with people, solving problems, and working toward measurable goals.Previous lending or financial services experience is not required. Were looking for someone who is confident speaking with customers, comfortable picking up the phone, and naturally able to build rapport and trust. Your experience could come from retail, hospitality, restaurants, telecommunications, automotive, banking, fitness, customer service, or another fast-paced customer-facing environment.Youll support customers throughout the lending process by understanding their financial needs, explaining available options, and recommending appropriate solutions. Some conversations may involve customers experiencing financial hardship, making empathy, professionalism, and sound judgment especially significant.Whats in It for YouYoull join a performance-driven environment where coaching, learning, and continuous improvement are encouraged. Youll receive support as you develop your knowledge of lending products, policies, and customer solutions.This is an excellent opportunity to build experience within financial services while strengthening your sales, relationship management,



and customer advisory skills.Your ResponsibilitiesYoull connect with customers by phone and in person to understand their financial needs and identify appropriate solutionsYoull proactively follow up with customers who have submitted applications and manage applications through to completionYoull make a high volume of outbound customer calls, which may include 4050+ calls per dayYoull ask thoughtful questions about customers financial circumstances while approaching sensitive conversations with empathy and professionalismYoull explain lending options, products, coverage, and applicable terms clearly so customers can make informed decisionsYoull recommend appropriate lending solutions and identify additional products or services that may benefit the customerYoull maintain timely follow-ups, accurate documentation, and organized customer recordsYoull work toward individual and branch sales and performance goalsYoull support customers experiencing payment challenges and work toward practical solutions within established policiesYoull consistently follow lending policies, procedures, and compliance requirementsYoull participate in regular coaching and apply feedback to continuously strengthen your performanceSkills and Qualifications13 years of experience in customer service, retail, hospitality, restaurants, sales, call centres, or another customer-facing environment is preferredFinancial services, lending, banking, collections,



or insurance experience is considered an asset but is not requiredStrong interpersonal skills with the ability to quickly build rapport and establish trustComfortable making frequent outbound calls and proactively following up with customersConfident discussing sensitive topics, including customers financial circumstances and payment challengesCustomer-focused and empathetic while remaining comfortable recommending and selling appropriate products and solutionsMotivated by goals, targets, measurable performance, and continuous improvementStrong listening, questioning, negotiation, and problem-solving skillsOrganized and able to manage multiple applications, customer commitments, follow-ups, and priorities in a fast-paced environmentCoachable and adaptable with a willingness to apply feedbackDemonstrated integrity, accountability, and sound judgment when handling confidential customer informationStrong written and spoken English communication skillsNote from the Hiring ManagerWere looking for someone who genuinely enjoys connecting with people. You dont need lending experiencewe can teach the products and processes. Whats most important is that youre comfortable picking up the phone, asking the right questions, listening to what customers need, and helping them find a solution while staying motivated by goals and results.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

📌 Lending Specialist (Black River-Matheson)
🏢 Altis Technology
📍 Black River-Matheson