Definity is the parent company to some of Canada's most long‐standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.The OpportunityAs a Dual Line Claims Adjuster, you will play a key role in delivering exceptional claims service across both automobile and property lines. Reporting to the Dual Line Claims Team Leader, you will guide customers through the claims journey with empathy, accuracy, and professionalism, ensuring timely claim resolution and a smooth customer experience. This role is ideal for someone who thrives in a fast‐paced workplace, enjoys problem‐solving, and values empathy in customer interactions.What to ExpectAuto Claims ResponsibilitiesInvestigate and resolve first‐party automobile claimsManage auto telephone claims from FNOL to resolutionSupport new and inquiry call centre queuesConfirm coverage under customer policies and explain the claims process clearlyCollaborate with customers and preferred vendors to resolve claims efficientlyMaintain detailed records in internal systemsInitiate salvage and subrogation procedures on assigned filesMeet performance targets,



including disposition rate and claim volumeMake appropriate and timely referrals to the subrogation and fraud prevention groupsProperty Claims ResponsibilitiesInvestigate and adjudicate property claims with accuracy and fairnessManage property telephone claims from FNOL to resolutionSupport new and inquiry call centre queuesCoordinate inspections and vendor services as neededEnsure timely and thorough documentation of all claim activitiesCommunicate coverage details and next steps with clarity and compassionInitiate salvage and subrogation procedures on assigned filesMeet performance targets, including disposition rate and claim volumeMake appropriate and timely referrals to the subrogation and fraud prevention groupsCustomer ExperienceRespond to incoming calls and proactively reach out to customersBuild trust through active listening and empathetic communicationProvide clear, supportive guidance throughout the claims processArrange additional services and support as neededWhat You BringHigh school diploma requiredUniversity degree, college diploma, or CIP designation is an assetExperience in handling property claims from inception to resolutionExperience handling auto claims and understanding auto policies is an assetStrong customer service or call centre backgroundCalm and productive under pressureExcellent written and verbal communication skillsAvailable to work within the hours of 8:00 am to 7:00 pm ESTBilingualism is an assetLicensing in New Brunswick, PEI and Newfoundland is an assetSalary Range: $51,300 - $94,400Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.This position is being posted to fill an existing vacancy.Interested in this role,



but don't meet every requirement?We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.What's in it for you?Company share ownership programIncentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.Pension and savings programs, with company‐matched RRSP contributionsPaid volunteer days and company matching on charitable donationsEducational resources, tuition assistance, and paid time off to study for examsFocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parentsWellness and recognition programsDiscounts on products and servicesGo ahead and expect a lot — you deserve it.It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [email protected] part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.Background checksThis role requires successful clearance of background checks (including criminal checks and leadership references).

📌 Dual Line Adjuster (Alton)
🏢 Definity Financial
📍 Alton