Join a dedicated team as a Complaints Investigator in Surrey with flexibility to work from home. Focus on resolving customer complaints and ensuring compliance with regulatory standards.In this role, you will be part of a larger department with a commitment to internal growth and employee development. Experience in the Financial Services, Banking, or Insurance sectors is crucial as you navigate customer interactions and manage complaint investigations effectively.Key Responsibilities:Diligently manage complaint cases according to regulationsProactively communicate with customers to enhance satisfactionUtilize resources to investigate and rectify complaint issuesEscalate potential risks swiftly for resolutionRequirements:Previous complaints experience in Financial Services, Banking, or InsuranceStrong communication ability, both in writing and on callsConfidence in MS Office and a desire for qualified developmentBe a pivotal force in resolving customer complaints and enhancing service quality.

📌 Surrey Hybrid Complaints Investigator
🏢 ARCC CONSULTING
📍 Surrey