Join Canadian Blood Services as a Donor Experience Manager focusing on strategy and design to enhance donor loyalty. This hybrid position requires strong leadership and analytical skills.In this Temporary full time role within the Insight and Donor Experience division, you will spearhead initiatives that improve every touchpoint in the donor journey. Your background in service design and customer experience strategy will be essential in guiding integrated approaches to boost retention and donation frequency.Key Responsibilities:Design and improve donor experience strategiesCollaborate across functions for streamlined donor journeysAnalyze donor trends to implement practical improvementsDevelop dashboards and reporting for performance metricsLead transformation initiatives for impactful experiencesRequirements:Degree in Business Administration, Marketing, or similarAt least 5 years in service design or marketing strategyProven experience in customer experience excellenceFamiliarity with design project management toolsLeadership role experience in diverse teamsLeverage your expertise to enhance donor satisfaction and retention at Canadian Blood Services.

📌 Donor Experience Manager At Canadian Blood Services (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Canadian Blood Services
📍 Riviere-des-Prairies—Pointe-aux-Trembles