Support client needs at GAM Tech as an IT Technical Support Hero, where your expertise drives effective service delivery. Tackle tech issues and enhance the user experience through your knowledge.Join GAM Tech's Service Delivery team as a key member responsible for first-line IT support. This role demands a blend of technical understanding, communication skill, and problem-solving capabilities. You will assist clients through various channels, ensuring quick resolutions and complying with service level agreements.Key Responsibilities:Handle incoming client requests through multiple platformsPrioritize and log support tickets clearly and accuratelyCommunicate effectively about ticket statusesEscalate complex issues to the L2 technical teamTroubleshoot software, hardware, and connectivity problemsRequirements:1+ year in an IT support or customer-facing roleBasic understanding of Microsoft 365 and connectivityStrong analytical skills for troubleshootingAbility to communicate technical issues simplyOrganizational skills to balance competing support requestsJoin the energetic team at GAM Tech and make a real impact in service delivery!

📌 It Technical Support Hero At Gam Tech (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 GAM Tech
📍 Riviere-des-Prairies—Pointe-aux-Trembles