Take charge as a Workforce Management Team Manager at our Woodbridge site, focusing on improving customer operations through strategic forecasting and team leadership.This hands-on managerial role involves developing solid relationships and implementing comprehensive workforce strategies to ensure optimal service levels. You will guide your team through coaching initiatives, proactive monitoring, and continuous performance assessments to meet key performance indicators.Key Responsibilities:Lead coaching and evaluations for workforce staffExecute workforce capacity planning and oversightOwn and configure management software toolsCollaborate with HR for adherence to labor agreementsReport on all key performance indicators dailyRequirements:Bachelor's degree in Business or similar3-5 years of leadership experience in the fieldAt least 2 years in a call center or operations roleExperience managing large teams over 100Proficient in MS Office and relevant softwareEnhance our operations and team effectiveness, making a significant impact on customer satisfaction and service delivery.

📌 Workforce Management Manager In Woodbridge (Vaughan)
🏢 3M HEALTHCARE
📍 Vaughan