Bilingual Customer Care Team LeadFull-time, PermanentLOCATION: MISSISSAUGA, ON (100% IN OFFICE)HOURS: MONDAY TO FRIDAY, 40-HOUR WORK WEEKWork Schedule: Primary shift: 9am-5pmSALARY: up to 80K + 7% BonusREPORTING MANAGER: Customer Care Team SupervisorAbout Our ClientOur client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.Why Join Our Client's Team?Competitive total compensation — based on experienceComprehensive health and dental benefitsMental wellness supportEmployer contribution to retirement savingsFitness & wellness reimbursementEducational assistance and professional development supportPaid time off including vacation and personal daysCommunity involvement initiativesA collaborative and inclusive workplace culture featuring:Team events and celebrationsHoliday gatheringsLunch & LearnsEmployee recognition programsKey Competencies:Fully Bilingual (French/English)Customer focused and dedicated to exceeding the expectations of internal and external customersLeadership skills & strong ability to prioritizeCoaching & MentoringConflict resolutionAccountabilityCollaboration skillsDelegation skillsProblem solvingExcellent written and verbal communicationProven ability to multi-task, prioritize, and manage varied, time sensitive workloadsStrong organizational skills to allow for the successful completion of multiple tasksSelf-starter with a strong desire to see resultsTeam player with positive attitudeProven agility, flexible and able to adapt to new challenges and procedures

📌 Bilingual Customer Care Team Lead (Mississauga)
🏢 Beyond Bilingual
📍 Mississauga