Senior Recruiting Specialist and Team Lead at ProcomOn behalf of our Public Sector Client, we are seeking a Computer Application Support contractor for a 3‐month contract (possibility of extension).A valid Secret clearance is required. Work is fully on‐site in the National Capital Region (Ottawa and Gatineau).Mandatory SkillsMinimum of 6 months of hands‐on experience providing on‐site IT support to clientsExperience using and troubleshooting web/video conferencing platforms such as MS Teams, WebEx, Zoom, or SkypeIn‐person experience supporting and coaching on smartphones in an office workplace, not remote supportExperience using and troubleshooting MS365 products in an office settingScope of WorkClient‐facing role attending different workstations at various floors and site locations (Ottawa and Gatineau)Lift computer hardware/equipment as neededWalk floors to assess readiness of all workstations within the National Capital Region, note deficiencies and replace or add any missing or faulty hardwareAssist clients with connecting their devices (laptops and smartphones) to the wireless network and peripherals at their desks (e.G., docking stations,



monitors)Help clients connect to virtual meetings using their devices in boardroomsSupport decommissioning by removing IT equipment (e.G., printers, monitors, docking stations) and either reusing or sending it for surplusComplete client requestsDemonstrate strong client service and relations skills, handling heavy workloads and challenging situations with courtesy, understanding, and efficiencyCreate and enter relevant information into the departmental incident and problem tracking system (BMC Remedy), documenting and escalating incidents and problems to the appropriate support team when necessaryPerform basic troubleshooting and documentation of hardware and software issues related to departmental mobility tools, including laptops, remote connections/network access, and virtual private networksCoach clients on using smartphones, including iPhones and Android devicesContract DetailsSeniority Level: AssociateEmployment Type: ContractJob Function: Information TechnologyIndustries: Technology, Information & Media

📌 Sales Business Development (Ottawa)
🏢 Procom
📍 Ottawa