Job DescriptionCurrent work authorization for Canada is required for all openings.You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.Who We AreAt Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.As a Business Process Manager, you will play a key role in leading business process change management initiatives and providing business process management expertise in support of Fidelity Canada strategic goals.You will lead change management projects, provide comprehensive support to business led activities on Fidelity Canada projects, and enhance organization's capabilities to address operational inefficiencies and find opportunities for improvement.What You Will DoYou should consider this opportunity if you are passionate about continuous improvement, have demonstrated experience in business process optimization and possess strong critical thinking skills. In this role, your responsibilities will focus on several key areas.Business Process ManagementLead discovery work for business initiatives and facilitate problem solving workshops among cross-functional working groups and stakeholders.Analyze complex business issues, identify pain points, and communicate issues in a logical thought sequence to stakeholders.Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.Business Process Design that provides value added solutions to business groups aligning with risk, regulatory and compliance requirements.Develop End-to-End process and value stream mapping to capture current state and future state process design.Assignment & Initiative ManagementLead business change management assignment to successful completion including engaging and supporting business stakeholders to achieve desired outcome of improved operational processes, reduced risk, and enhanced client experience.Through assignments on cross-functional projects' teams, BPM will be accountable for preparing or coordinating documentation of changes in business processes (process flow-charts in current and post state), post-implementation operating procedures, and target operating models.Support development of process documentation, procedures, technical requirements,



and end-user materials for change initiatives.BPM will also provide necessary support to Learning & Development team in creation and delivery of training material as they relate to changed business processes.Prepare effective communication and presentations for stakeholder groups and senior management.Collaboration & InnovationDevelop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program.Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.Develop and maintain solid relationships with business partners across Fidelity Canada to ensure operational excellence program is responsive to business needs and enhances client experience.Collaborate with technology implementation partners to propose and implement digitalization and automation solutions that align with the organization's goal of creating a digitally enabled workplace.Collaborates with business partners to understand their process management needs and promotes BPM techniques that can support their automation and operational efficiency efforts.Collaborates with technology teams to ensure alignment with IT tools and processes, and adoption of advanced technologies.What We Are Looking ForPost-secondary education in the areas of IT, Business or related field are preferred or equivalent experience.Business Process Analysis/Management education and/or related work experience.A minimum of 3 years work experience in the roles related to Business Process Management, Process Improvement or Operational ExcellenceMinimum of 3 years' experience in the financial industry.Lean Six Sigma certifications (Green Belt or Black Belt) would be considered an asset.What You NeedDemonstrated experience in business process management and improvementExcellent listening, written and verbal communication skills.Strong analytical and problem-solving skillsOrganizational awareness, focus on key partnerships, teamwork and relationships building.Business case development and financial modellingComfort working in ambiguous environmentsSolid understanding of finance industry and core business processes.Solid understanding of technology trends.Innovation and Creativity.Fidelity Benefits and Perks100% remote and hybrid work arrangementsCompetitive total compensation packageOpportunity to participate in Fidelity profit-sharing programCompany contributes into your RRSP, without a matching requirement from youHealth benefits and coverage, with no requirement for employee paid premiums,



including up to $5,000 for therapyHealth Care Spending AccountTELUS Health Virtual Care appHealth and Fitness ReimbursementUp to $650 for home office equipmentGenerous time off policy2 paid days annually to volunteerAccess to over 11,000 training and development coursesTuition reimbursementMonetary awards for completing a required designationAnnual dues reimbursement for professional designationsPregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of25 weeksTotal Rewards That Reflect Your ImpactWe believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.For this role, your total rewards includeBase Salary and Discretionary Performance Bonus Total annual cash compensation (base salary pus target bonus) ranges from $111,000 to $146,000, based on your experience and qualifications.RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.We're proud to offer a compensation package that aligns with provincial pay transparency requirements.This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected] Work at Fidelity?We are proud to be recipients of the followingAwardsCanada's Top 100 EmployersGreater Toronto's Top EmployersCanada's Top Family-Friendly EmployersCanada's Top Employers for Young PeopleGreat Place To Work® CertifiedBest Workplaces for InclusionBest Workplaces for Mental WellnessBest Workplaces for Today's YouthBest Workplaces for WomenBest Workplaces in Financial Services & InsuranceBest Workplaces in OntarioBest Workplaces with Most Trusted Executive TeamsLinkedIn Top Companies in CanadaHuman Resource Director (HRD) - Best Place To WorkHRD - 5-Star Benefit ProgramHRD - 5-Star Diversity & Inclusion EmployerDesignationsCanadian Compassionate Companies – CertifiedBenefits Canada's Workplace Benefits Award - Future of Work StrategyTalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in RecruitingCanadian HR Reporter's Most Innovative HR Team

📌 Business Process Manager (Mississauga)
🏢 Fidelity Canada
📍 Mississauga